Brooks Plumbing

Overview:
Brooks Plumbing is a plumbing service located in Garland, TX. With a strong reputation, the company provides a variety of plumbing solutions, ensuring customer satisfaction through their prompt and professional services.

Services Provided:
– Plumbing repairs
– Leak detection and repair
– Water heater installation and repair
– Emergency plumbing services
– Customer support

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (214) 368-3838
Website: https://brooksplumbingtexas.com/

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 508 reviews.

Positive feedback often highlights the company’s quick response, professionalism, and effective problem-solving. Customers appreciate the efficiency and friendliness of the technicians.

Examples of positive reviews include:
“Quick response and extremely professional. I would definitely recommend to others.” – Christy Womack
“Phillip was quick, clean & knew exactly what needed to be done.” – Carol Do
“Great service and very thorough tracking down a tricky leak.” – Jon Christian

However, there are a few negative sentiments, particularly concerning communication failures during emergencies.

Example of a negative review:
“I was told they were sent out on an emergency. A courtesy phone call letting me know about the situation would have been appreciated.” – Tammy Copeland

Review Summary:
Positive Sentiments: Quick response time, professionalism, knowledgeable technicians, effective service, and good customer support.
Negative Sentiments: Lack of communication regarding delays and emergencies.

Additional Ratings:
BirdEye: 4.8 stars based on 508 reviews, illustrating consistent customer satisfaction.
Better Business Bureau (BBB): The business has a BBB rating of A+ with no complaints filed in the last three years.

Total Lead Smart Rating: 8.5

Conclusion:
Brooks Plumbing is a reliable plumbing service in Garland, TX, known for its quick and effective services. With a wealth of positive reviews, customers can generally expect professionalism and efficiency. However, potential clients should consider the occasional communication issues noted by some reviewers.