Collins Commercial Services in Carrollton-TX, Texas 75006

Collins Commercial Services

1420 Century Dr #1200, Carrollton, TX 75006

4.4 (11 reviews)

Overview:
Collins Commercial Services is a plumbing company located in Carrollton, TX, specializing in a variety of plumbing services. With a reputation for professionalism, the company aims to provide quality plumbing solutions to homeowners and businesses.

Services Provided:
– Garbage disposal installation
– Hot water heater installation
– Faucet installation
– General plumbing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (844) 462-6554
Website: https://collins-cs.com/texas/?utm_source=gbp&utm_medium=local&utm_campaign=texas&utm_id=organic

Customer Reviews and Sentiment:
Collins Commercial Services has received mixed reviews across various platforms:

Google Reviews: 4.4 stars based on 11 reviews.

Positive feedback highlights the professionalism and efficiency of the technicians:
“Very clean, professional and fast.” – Marybeth Wangler
“Great service!!” – Steve C

However, there are also complaints regarding pricing and communication:
“Horrible experience.” – Brianne Moreno

Review Summary:
Positive Sentiments: Professional service, efficient installation, and courteous technicians.
Negative Sentiments: High pricing and issues with transparency in billing.

Additional Ratings:
BirdEye: 4.4 stars based on 11 reviews, indicating a similar trend of customer satisfaction but with noted issues in billing practices.
Total Lead Smart Rating: 7.5

Conclusion:
Collins Commercial Services appears to be a competent plumbing choice in Carrollton, TX, known for their professional service and efficient installations. However, potential customers should be cautious of pricing inconsistencies and ensure they communicate clearly about costs to avoid misunderstandings.

Member Since August 2024

Listing Id 347575

Contact Info

1420 Century Dr #1200, Carrollton, TX 75006
(844) 462-6554
Lead Smart Rating :
7.5/10.0

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Listing location

1420 Century Dr #1200, Carrollton, TX 75006

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Reviews

Brianne Moreno

a year ago

Update: spoke with a the supervisor of customer care who didn’t condone the approach but did confirm pricing. She was understanding and kind. Word to the wise Buy The Part Yourself if you can. Dishonest/Highway Robbery. Prior to this I have had positive experiences with Collins up until yesterday. I requested service to change my garbage disposal (exact model prices at $119 at Home Depot) and was aware of hourly rate ($120). The replacement took 45 mins tops and the tech was very nice. I was expecting a bill around $250 allowing room for fluff charges. I was astonished when the bill was $394! I informed the tech that’s impossible and asked to see the receipt for the purchase of the garbage disposal. He gives some excuses “about not controlling charges” and “the price they pay is not the price I receive.” I contest knowing for damn sure they didn’t pay $270 bucks meaning the mark up to me was astronomical. He next quotes me $370 bringing down the disposal cost but increasing the travel charge from $12 to $60. So we went back and forth over that increase. In the end the charge was brought down to $324 which was still ridiculous. Check your bill and ask questions. Horrible experience.

Caren New

2 years ago

I was very impressed with the service received. They were very professional and got my new hot water heater hooked up as quick as they could.

Javier Alvarez

2 years ago

Marshall did a great job installing a kitchen faucet.

Marybeth Wangler

2 years ago

Ben was great, very clean, professional and fast.

Steve C

2 years ago

Ben looked at the problem, knew right off hand how to fix it, and accomplished the task in a minimum amount of time. Very professional, courteous, and friendly. Great service!!