Bill’s Plumbing & Electrical

Overview:
Bill’s Plumbing & Electrical is a plumbing service located in New Castle, PA. The company primarily offers plumbing services, addressing various needs from estimates to repairs.

Services Provided:
– Plumbing repairs
– Septic problem assistance
– Gas line installations
– Hot water tank installations

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (724) 656-1311

Customer Reviews and Sentiment:
Bill’s Plumbing & Electrical has received a mix of reviews across different platforms:
– Google Reviews: 3.1 stars based on 15 reviews.

Positive feedback highlights the professionalism, quick response times, and reasonable pricing. Customers appreciated the quality of work and the courteous nature of the staff.

Examples of positive reviews include:
“Very professional, hard working. Called with a septic problem and we’re here within a few hours.” – Toni and Denny Ingram
“Very reasonable estimate… Professional, knowledgeable and quality work.” – Andrew DiNardo
“More than anything Bill is just a wonderful person who will treat you fair.” – James Stewart

Negative feedback points to issues with communication, delays, and lack of follow-up. Customers expressed frustration over unanswered calls and no-shows.

Examples of negative reviews include:
“Hired Bill to do a couple repairs… NOT PROFESSIONAL at the least.” – Joe Malazia
“I tried on three separate occasions to contact this contractor… Nothing, nada, no response.” – hwileyiii

Review Summary:
Positive Sentiments: Professional service, quick response time, reasonable estimates, quality workmanship, and courteous staff.
Negative Sentiments: Poor communication, significant delays, and instances of no follow-up.

Additional Ratings:
BirdEye: 3.1 stars based on 15 reviews, showcasing similar sentiments of dissatisfaction with communication but acknowledgment of some quality work.
Total Lead Smart Rating: 4.2

Conclusion:
Bill’s Plumbing & Electrical appears to provide competent plumbing services in New Castle, PA, with several satisfied customers praising their professionalism and quality of work. However, potential clients should be mindful of the prevalent criticism surrounding communication and delays before making a decision.