The Plumbing Works in Eugene, Oregon 97402

The Plumbing Works

1704 W 6th Ave, Eugene, OR 97402

3.8 (55 reviews)

Overview:
The Plumbing Works, located at 1704 W 6th Ave, Eugene, OR, is a plumbing service provider known for offering a variety of plumbing solutions to the local community. With over 55 reviews, the company has established itself as a go-to resource for plumbing repairs and part supplies.

Services Provided:
– Plumbing repairs
– Leak detection and repair
– Water heater installation
– Custom part sourcing
– Shower and tub installations

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (541) 484-9869
Website: http://theplumbingworksor.com/

Customer Reviews and Sentiment:
The Plumbing Works has garnered mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 55 reviews.

Positive feedback highlights the company’s knowledgeable staff, helpfulness in sourcing parts, and successful repairs. Customers value their efficiency and professionalism in completing various plumbing jobs.

Examples of positive reviews include:
“Doug and Doug Jr. are very knowledgeable and reliable.” – Tim Overlandmiller
“The staff is friendly, professional, and excellent with repair and replacements.” – Judith D.
“They always get the job done!” – Rust Ranch

However, negative experiences have also been noted, particularly regarding customer service and follow-up work.

One specific complaint states:
“I politely asked them to return and fix what they broke… they were rude, unprofessional, and poorly trained.” – Teri Berlant

Review Summary:
Positive Sentiments: Knowledgeable and friendly staff, effective plumbing solutions, good sourcing of hard-to-find parts, successful repairs.
Negative Sentiments: Poor customer service in specific cases, unaddressed follow-up issues, and instances of unprofessional behavior.

Additional Ratings:
BirdEye: 3.8 stars based on the overall ratings, reflecting similar sentiments among customers.
Total Lead Smart Rating: 6.4

Conclusion:
The Plumbing Works appears to be a valuable option for plumbing services in Eugene, OR, noted for their knowledgeable staff and ability to source unusual plumbing parts. However, potential customers should be cautious of the mixed reviews regarding customer service and ensure clear communication to mitigate any service-related issues.

Member Since August 2024

Listing Id 354570

Contact Info

1704 W 6th Ave, Eugene, OR 97402
(541) 484-9869
Lead Smart Rating :
6.4/10.0

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1704 W 6th Ave, Eugene, OR 97402

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Reviews

Teri Berlant

4 months ago

I hired Plumbing Works to fix a small leak from my toilet. I paid $320.00. I think they fixed the leak. Problem is that while fixing the leak they broke the toilet. The handle jiggles and will only flush about half of the time. If it does flush the toilet will run continuously for at least 5 minutes. This did not happen before they messed with my toilet. I tried all of the usual tricks to adjust the handle and stop the running with no luck. When I very politely asked them to return and fix what they broke they rudely told me to go buy the parts and fix it myself or just buy a new toilet. They were rude, unprofessional and poorly trained. Now I’m stuck paying someone else to fix what they broke.

Robin Burkhardt

4 months ago

Remove the tub and tile putting in a walk-in shower.. been using Chapman plumbing for many a year…

Tim Overlandmiller

5 months ago

Ive been in the plumbing industry for 20 years, Doug and doug jr are very knowledgeable and reliable. They have gone above and beyond for many years, to help me find old and unique parts that are tough to find. I highly recommend them for all you parts needs.

Rudy Berg

10 months ago

As a DIY homeowner/plumber, I’ve found the people at The Plumbing Works to be lifesavers, generous and knowledgeable with information and products. Recently Doug Jr. helped me revive a pair of odd, almost-antique bathroom faucets. He’s an expert.

Judith D.

11 months ago

I’ve tried others. Never calling any other business but this one. The Plumbing Works staff is friendly, professional and excellent with repair and replacements. We had them fix something that quite a few others had been in to fix and it was still leaking and problematic. Now the washing machine drains perfectly. Don’t go elsewhere. Seriously.

Will Grieve (IV)

a year ago

Ordered a part not available anywhere else and they got it for me. The store itself has a wide array of parts making all kinds of repair super easy. Highly recommended.

Rust Ranch

a year ago

They always get the job done! I’ve never failed to get anything I needed here no matter how difficult it was to find. They are amazing.

Chad Lybarger

a year ago

Good place to find out about older products

David Edwards

a year ago

Jim from the Plumbing Works just finished resolving a long term leakage problem under our kitchen sink that has been causing issues including objectionable smells and standing water. What a wonderfully experienced professional, the kind of craftsmanship you don’t experience as much as you should these days. Thanks to Jim and the Plumbing Works!

Thomas Dodd

a year ago

The office staff was responsive and Jim, the technician, did a great job in replacing our water heater. The cost was below the estimate, and we are most satisfied.