Pickerington Plumbing & Drain

maria garcia

3 days ago

I am super pleased with there service, specially with Jacob ,I couldn’t ask for a better technician.

Tonya Briggs

2 weeks ago

My problem was fixed after having two bad experiences! So happy with my service!

Steve Hile

2 weeks ago

Technician was nice and did what he was allowed. Also appreciate the Vet discount. I am disappointed that when i made the appointment, i was not informed that the technician couldn’t work on certain brands – namely mine. I would not have wasted the $95 service call minimum. The technician did help by routing some water flow with PVC but that wasn’t what i truly needed

bnelson6796

3 weeks ago

Short review: overpriced, tried to sell me services I didn’t want, didn’t get the job done twice. Long review: I had a floor drain in my basement that was backing up every time I did laundry. I called them and should have been alerted right away not to go with them. Instead of Pickerington Plumbing, I was greeted by Five Star Service representative who then tried to sell me other services I didn’t want after I booked a plumper consult. The plumber was at least on time and was early in the 4 hour window they gave me. They snaked the drain and charged me $406. They did test their work very well because after the plumber left, I ran laundry an did backed up again. He came back a couple hours later with another guy to power-jet the drain line and charged me $1092 for that. The bill also said he used a video camera to inspect the line but he never did. It seems like it worked for a few days but overflowed again. The plumber had mentioned replacing the sewer line if the power-jet didn’t work. So instead of dropping thousands of dollars on a new line, I called a different plumbing company. They came out the next day, cabled the drain, and cleared the clog. He showed me the small clump of tree roots and said all the power jet did was wash off the gunk. He also told me to take lots of pictures of the work because I got swindled. He charged me $240 to fix the issue. I called Pickerington Plumbing back to see if I could get some money back and they said they would pass it on to a manager. The next day, the manager calls me back and said because I used a different company to fix the issue, their work was no longer under warranty and they wouldn’t give anything back. I asked about being changed for using a video camera to inspect the line when I know they didn’t. The manager told me they don’t use it if they feel like they don’t need to and still wouldn’t refund anything. I’m never using any service related to Pickerington Plumbing or Five Star Service again.

Kay Chave

a month ago

Technician (Rodney) let me know he was on the way. Did all inspections outlined in maintenance contract. Provided me with two estimates for things I may need to have repaired in the future. Courteous and efficient. Great service as always.

bill harcha

a month ago

Gus took care of both issues quickly and professionally. He also helped me understand the issues and what it would take to make it right! Recommended highly, will use again in the future.

Kimberly Jackson

a month ago

I had a bit of an urgent DIY plumbing repair that didn’t go so well and needed a professional plumber to save the day. Pickerington Plumbing & Drain responded in a reasonable time and completed the repair in a timely manner. The technician was polite and professional. Unfortunately, after the repair the issue still exists. I will give it 24hrs to see if the leaky bathtub faucet stops otherwise I will be calling back for another service visit. Further updates to come. UPDATE: I contacted the company dispatcher shortly after leaving this review and explained the issue. They contacted the technician to have him return to fix the leaky bathroom faucet. In case the technician was unable to return the same day they set me up with an appointment for the next day. The technician arrived within the hour with a new replacement part as the one I provided for the initial repair was faulty which is why the faucet was still leaking. Within 30 minutes the repair was completed. Great customer service all around!

Taylor McKinney

3 months ago

Robbie removed a water line that connected to our fridge and installed a shut off valve. He was friendly and respectful, and the work he did was thorough and well done. The only thing that was a bit inconvenient was the arrival window. It was between 8 am-1pm which is larger than I prefer. I did receive a text message when he was on his way, and he arrived about 30 minutes later, although the text did not specify how far away he was. It did, however, name the technician which I appreciated. In all, I’m happy with the work done which is most important to me.

Bryan Pope

3 months ago

Two workers showed up during a storm to hook up a sump pump in a flooded basement. The work was done professionally by courteous workers.

Dave Holibaugh

4 months ago

Professional and polite. Guy did a great job!