American Leak Detection of Greater Cincinnati & Dayton in Cincinnati, Ohio 45231

American Leak Detection of Greater Cincinnati & Dayton

8620 Winton Rd Suite 301, Cincinnati, OH 45231

3.8 (52 reviews)

Overview:
American Leak Detection of Greater Cincinnati & Dayton is a plumbing service located in Cincinnati, OH. The company specializes in leak detection and repair, primarily for residential pools. With a focus on identifying and managing water leaks, they aim to assist customers in resolving water intrusion issues effectively.

Services Provided:
– Leak detection
– Pool leak repair
– Water intrusion diagnostics

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (513) 273-5703
Website: http://www.americanleakdetection.com/cincinnati/?utm_source=GMB&utm_medium=organic&utm_campaign=Cincinnati

Customer Reviews and Sentiment:
American Leak Detection of Greater Cincinnati & Dayton has a mixed reputation, holding a rating of 3.8 stars based on 52 reviews across various platforms.

Positive feedback highlights the professionalism of technicians and successful leak repairs:
“Joe came to our pool today and found the leak !! He was very professional, polite, and thorough.” – Janet Berlet
“Our pool had a definite leak… Technician came, found the leak was a cracked fitting… both he and the technician were helpful and thorough!” – Jill Marra

On the downside, numerous complaints point to issues with customer service, ineffective repairs, and unresponsive staff:
“They told me there was nothing they could do that do not guarantee their patch work!!!!” – Marlinda Duff
“Non-responsive, don’t return calls and the receptionist is NASTY.” – Matthew Brennan

Review Summary:
Positive Sentiments: Professional technicians, effective leak detection, thorough service.
Negative Sentiments: Poor customer service, unfulfilled repairs, and unresponsive communication.

Additional Ratings:
BirdEye: 3.8 stars based on 52 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating). There have been multiple complaints regarding service quality and customer interaction.

Total Lead Smart Rating: 4.5

Conclusion:
American Leak Detection of Greater Cincinnati & Dayton offers specialized plumbing services for leak detection, though customer feedback indicates a significant range of experiences. While some clients praise the efficiency and professionalism of technicians, numerous negative reviews raise concerns about the quality of service and responsiveness. Potential customers should weigh the mixed feedback before making a decision.

Member Since August 2024

Listing Id 349117

Contact Info

8620 Winton Rd Suite 301, Cincinnati, OH 45231
(513) 273-5703
Lead Smart Rating :
4.5/10.0

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8620 Winton Rd Suite 301, Cincinnati, OH 45231

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Reviews

janet berlet

4 days ago

Joe came to our pool today and found the leak !! He was very professional, polite, and thorough. Highly recommend this technician and company.

Marlinda Duff

a month ago

My Aunt had them come out because her in ground was leaking and we had no idea where. They came out and said there was a tear at the bottom of pool on the hill. They placed a patch on it and said this should take care of it. Notice 2 days later it was still leaking called them and they told me there was nothing they could do that do not guarantee there patch work!!!! So bottom line this cost my aunt $600 and we still have a leak!!!! Better Business Bureau will be hearing from us next!!!

Everlasting Genius

2 months ago

Pricey but worth it

Jake Handlon

a year ago

Multiple techs were unable to find a leak. Unresponsive and unprofessional when asked about it

FallNLove Nails

a year ago

BEWARE ATTENTION!!!!!! My insurance company Liberty mutual sent these people to my house to investigate any potential water intrusion.. after putting a hose up against a so-called structural crack that was already sealed they told my husband three times that there was no water intrusion coming into the house!!! Then when we called Liberty mutual to look at the report that American Leak detection put together they put on there that there was water intrusion coming in from that structural crack!!!! They completely lie to our face and to the insurance company I’m completely disgusted and thinking about getting a lawyer!!! I will be getting the situation investigated!!!! Do not use this company they’re a literally lying to my insurance company so these people can be referred by Liberty mutual and making their money that way!!!!

Matthew Brennan

a year ago

Worst customer service EVER!!!!! I would call anyone but these people. Non-responsive, don’t return calls and the receptionist is NASTY.

Gary Daugherty

2 years ago

I had them come fix my leaking pool I paid $425 and the very next day it was an inch and a quarter low again! I called and was told no warranty and they could come back out for $185 an hour rate. I don’t recommend them I feel I was ripped off and the scam is to come back and pay more! I’m call the BBB also.

Guido Sarducci

2 years ago

Setup an appointment 3 weeks ago. They called yesterday to confirm date and time for appointment today. Then today the day of appointment they call to cancel appointment because of low staff and can’t “fit me in” for another 3 weeks! Not only did your lose a single customer, but you also lost the business of the company I work for. Ohio, Kentucky and Indiana. We used you for leak detection , but no longer……

Jill Marra

3 years ago

Our pool had a definite leak, call around and all pool companies in my area use American Leak Detectives. I called, had to wait nearly a month, but it is peak season. Technician came, found the leak was a cracked fitting on a return line. He sealed it off and marked it, then got my pool running condition! We were given a quote to fix the fitting and placed on the schedule for Joe to come and make the repair. Joe did an awesome job and both he and the technician were helpful and thorough! Thanks guys the pool is now working like it should!!

Amy Broughton

3 years ago

I would never ever use this company again! They came out to detect the leak. They marked the spot and told me where they thought the leak was and if not there, then they would keep looking. I had the concrete tore out myself where they marked and all around that mark! We could not find a pipe leaking. I didn’t want to take another chance of them being wrong again so I called a different company. The new company came out and found the actual leak and fixed it immediately. The actual leak was at least 10 feet from where they marked! I regret not listening to my instincts and getting a second opinion to begin with! The concrete did not even need to be removed to fix the leak!