Roto-Rooter Plumbing, Drain, Septic & Restoration Service in Ashland-OH, Ohio 44805

Roto-Rooter Plumbing, Drain, Septic & Restoration Service

#657, Ashland, OH 44805

4.6 (155 reviews)

Overview:
Roto-Rooter Plumbing, Drain, Septic & Restoration Service is a well-established plumbing service based in Ashland, OH. The company specializes in a variety of plumbing solutions, including drain cleaning and septic services, offering prompt and efficient responses to customer needs.

Services Provided:
– Plumbing services
– Drain cleaning
– Septic services
– Restoration services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (419) 318-8334
Website: https://www.rotorooter.com/ashlandoh/

Customer Reviews and Sentiment:
Roto-Rooter has an overall rating of 4.6 stars based on 155 reviews across various platforms, indicating a generally positive customer experience.

Examples of positive reviews include:
“These guys were amazing from start to finish… got it done quickly!” – Bonita Abram
“Joe was very professional and gave us options for correcting our problem…” – Becky Thompson
“Chase provided excellent customer service and was super friendly.” – Colleen Benson

Complaints primarily revolve around poor service experiences, with a few customers noting unprofessional behavior and inadequate problem resolution:
“I’m not sure which company it was, but the technician… had no idea what he was doing.” – Don Maxey
“Horrible service and won’t return peoples call.” – Enrique Sanchez

Review Summary:
Positive Sentiments: Quick response times, professionalism, effective problem-solving, good customer service.
Negative Sentiments: Inconsistent technician knowledge, poor communication, some negative experiences reported.

Additional Ratings:
BirdEye: 4.6 stars based on 155 reviews, reflecting consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited but showcases a positive reputation.
Total Lead Smart Rating: 7.6

Conclusion:
Roto-Rooter Plumbing, Drain, Septic & Restoration Service is a reliable plumbing service provider in Ashland, OH. The company is praised for its prompt service and professionalism; however, potential customers should be aware of some mixed reviews and isolated negative experiences reported.

Member Since August 2024

Listing Id 342664

Contact Info

#657, Ashland, OH 44805
(419) 318-8334
Lead Smart Rating :
7.6/10.0

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Listing location

#657, Ashland, OH 44805

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Reviews

Bonita Abram

5 months ago

These guys were amazing from start to finish. Answered the phone right away. Got a tech out here today! Tyler Redinger was super helpful and very informative! Most importantly, they worked with me to get done what i needed and got it done quickly!

Jason Mouser

9 months ago

Very professional, was able to deal with my problem the same day.

don maxey

10 months ago

I am just responding to a situation my 85 year old mother had with roto rooter company . I’m not sure which company it was but it was in the Mansfield area. The technician that came to her house had no idea what he was doing and my mother had to convince him what drain to clear out to fix the problem .He said it was a septic tank problem. And then they charged her almost 400.00 and she basically had to show him what to do.

Enrique Sanchez

a year ago

Horrible service and won’t return peoples call. Stiffed 2 old people for 450.00 by not completing proper repair

Randall Carrico

a year ago

Good detailed work. Friendly techs

Tony Shepherd

a year ago

Never been there I keep getting this question so I guess I have to answer

Becky Thompson

a year ago

Joe was very professional z& gave us options for correcting our problem & then actually corrected the problem!! Greatly appreciated!!

Lauren Kumor

2 years ago

Paul did a fantastic job to get our kitchen sink unclogged! He was on time, professional, and friendly. Thanks again! Highly recommend

JimandDaniella Molnar

2 years ago

When other companies were going to make us wait until “after hours” (& then pay double time), Roto Rooter got someone out to us within the hour. Our technician, James, was kind, pleasant, communicative, and knowledgeable. He displayed professional integrity, as he uncovered an underlying problem that he could’ve otherwise pretended to not see in order to simply get paid. Such individuals make a company great. A+ work!

Colleen Benson

2 years ago

Chase provided excellent customer service and was super friendly. Great company with great staff!