Love Plumbing & Air Conditioning in Monroe-NC, North Carolina 28110

Love Plumbing & Air Conditioning

2602 Old Charlotte Hwy, Monroe, NC 28110

4.1 (61 reviews)

Overview:
Love Plumbing & Air Conditioning is a plumbing service provider located in Monroe, NC. The company specializes in various plumbing and HVAC services, catering to both residential and commercial clients.

Services Provided:
– Plumbing repairs
– HVAC installation and maintenance
– Faucet repairs
– Water heater service
– Gas line installations

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (704) 289-4528
Website: http://www.plumbingacmonroe.com/

Customer Reviews and Sentiment:
Love Plumbing & Air Conditioning has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 61 reviews.

Positive feedback highlights the company’s professionalism, timely service, and effective repairs. Customers have expressed appreciation for prompt responses and the quality of work from technicians.

Examples of positive reviews include:
“Excellent experience with setting appointment…they showed up on time and got my faucet working again.” – Darlene Stone
“Excellent service repair for my hot water heater. His knowledge and professionalism was exceptional.” – Paul Chavious
“Quick response…and they came that afternoon.” – Nicky Helms

Negative sentiments reflect issues with communication and customer service. Some customers reported difficulty in getting timely follow-ups or estimates.

A notable complaint mentioned, “I waited for three months for an estimate to be told to find another plumber!” – Babak Golzar.

Review Summary:
Positive Sentiments: Professionalism, prompt service, effective repairs, friendly staff, and good customer service.
Negative Sentiments: Poor communication, lack of follow-up, delays in service, and unresolved customer inquiries.

Additional Ratings:
BirdEye: 4.1 stars based on 61 reviews, reflecting similar trends.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding response times and service issues in the last three years.

Total Lead Smart Rating: 6.5/10

Conclusion:
Love Plumbing & Air Conditioning offers a range of plumbing and HVAC services in Monroe, NC, with a reputation for professionalism and prompt service. However, potential customers should be mindful of the mixed reviews regarding communication and follow-up before making a decision.

Member Since August 2024

Listing Id 370942

Contact Info

2602 Old Charlotte Hwy, Monroe, NC 28110
(704) 289-4528
Lead Smart Rating :
6.5/10.0

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2602 Old Charlotte Hwy, Monroe, NC 28110

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Reviews

Babak Golzar

2 months ago

I waited for three months for an estimate to be told to find another plumber! Left many messages with no response! The owner of the company didn’t even respond to my message for feedback! They’ll never have my business!

Darlene Stone

3 months ago

Excellent experience with setting appointment, they showed up on time and got my faucet working again..will recommend to everyone..thank you for a positive first time customer experience.

paul chavious

4 months ago

Love plumbing tech specialist, Sam Fogle, performed Excellent service repair for my hot water heater. His knowledge and professionalism was exceptional.

Shed Barber

5 months ago

Excellent. They never disappoint. Customer 25yrs +

Jason Plafcan

6 months ago

Used them to replace all my 3 HVAC systems. Engaged them to fix some issues with Airflow (design issue) , but they never followed up. They came to measure and I provided them with a floor plan to calculate air flow. Then tried to follow back up with phone calls, messages and email. Nothing. I suggest to use another HVAC company in the Charlotte Area.

Nicky Helms

8 months ago

Quick response, had an unexpected pipe that needed to be moved quickly to not slow the project and they came that afternoon. They also run a gas line for a new stove. Mike and company are great to deal with

Elliot Bailey

a year ago

Called and left a message with the receptionist. I was told they were three weeks out. Told them to schedule an appointment and she said she couldn’t, that the owner had to. I left my number. It’s been over 2 weeks and still no call back. Good thing it wasn’t an emergency.

Nelson Leon

a year ago

Sean Epperson

a year ago

Great customer service.

Alexandra A.

a year ago

Highly recommend Love Plumbing and Heating. They have always given us great service. We have used them to replace two AC units and a hot water tank. When our hot water tank went we called at 8 am and they had a new tank installed by 1:30 pm. Everyone is friendly, professional, knowledgeable and honest. Thank you for great customer service.