PSG Plumbing Heating and AC in Watertown, New York 13601

PSG Plumbing Heating and AC

302 Gale St Box 6179, Watertown, NY 13601

4.3 (24 reviews)

Overview:
PSG Plumbing Heating and AC is a trusted local service provider located in Watertown, NY. The company specializes in plumbing, heating, and air conditioning services, catering to residential needs with a focus on customer satisfaction.

Services Provided:
– Plumbing services
– Heating services
– Air conditioning services
– Emergency repairs

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (315) 785-9553
Website: http://www.psgplumbingny.com/

Customer Reviews and Sentiment:
PSG Plumbing Heating and AC has garnered positive feedback across various platforms:

Google Reviews: 4.3 stars based on 24 reviews.

Positive sentiments highlight the company’s outstanding customer service, promptness, and reliability. Customers have expressed their appreciation for the knowledgeable staff and the trustworthiness of the service.

Examples of positive reviews include:
“Best service ever! Pat was beyond knowledgeable and helpful!” – Betsy Meyer
“This lovely company is THE company I would do business with in the future…” – Dustin Cobb
“They showed up on time, when he said he would, and fixed our issue fast!” – Anthony Fields

On the other hand, there are a couple of negative reviews regarding poor customer communication and service denial.

Example of negative feedback:
“Told me they were booked out a month and promptly hung up on me…” – Patrick Grove
“Was denied service just because the person taking the call asked for my address…” – Farmer Boone

Review Summary:
Positive Sentiments: Reliable service, knowledgeable staff, prompt communication, and great customer support.
Negative Sentiments: Communication issues, service denial.

Additional Ratings:
BirdEye: 4.3 stars based on 24 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 8.0

Conclusion:
PSG Plumbing Heating and AC is a highly-rated choice for plumbing, heating, and air conditioning services in Watertown, NY. The company is celebrated for its professionalism and customer-oriented approach. However, potential clients should be mindful of the mixed reviews regarding customer communication and service availability.

Member Since August 2024

Listing Id 389380

Contact Info

302 Gale St Box 6179, Watertown, NY 13601
(315) 785-9553
Lead Smart Rating :
8.0/10.0

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302 Gale St Box 6179, Watertown, NY 13601

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Reviews

Betsy Meyer

3 months ago

Best service ever! Pat was beyond knowledgeable and helpful! He’s also very honest and trustworthy. Highly recommend them and will hire them again in the future.

Dustin Cobb

4 months ago

This lovely company is THE company I would do business with in the future. They’re honest, local, and prompt in their communication and services. I would fully entrust this company to service any of my plumbing, heating and AC needs. If you’re sick of speaking to robot directories and want to support local business, support these guys. You won’t be disappointed. If they can’t fix it, they’ll know exactly who to call who can. I would rate this 10 stars if I could. A great experience.

William Busch

4 months ago

I called PSG Plumbing Heating and AC for a plumbing issue at my home. Pat called me back that evening and after discussing the the issue, it turned out to be a simple issue that I could take care of. Pat is great, he possesses what we call customer service, a lost art here in the North Country for businesses. I have to admit Pat wasn’t the first plumber I called, but he was the first one to call me back, and to me that makes a difference. I highly recommend PSG, give Pat a call, or send them a text, they’ll get back to you!

John Hunter

4 months ago

Pat told me over the phone how to fix my issue. He was excellent

Anthony Fields

7 months ago

Great service and best price available at the time! Showed up on time, when he said he would, and fixed our issue fast!

Wendy Kubik

7 months ago

I had called after hours on a Friday evening. Not only did they answer, but had someone scheduled to come out the next morning. VERY rare for this area. They where also very kind, professional and knowledgeable. They have earned my trust.

Patrick Grove

8 months ago

Told me they were booked out a month and promptly hung up on me before I could even finish asking my next question.

Shasta Kornacki

8 months ago

Pat and his wife, Lin, are awesome. He always answers my phone calls and has dropped everything to come to my house when my basement flooded. He showed up at 7 am on a Saturday and replaced my sump pump in under an hour and didn’t charge an arm and a leg to do it. I highly recommend PSG to anyone with plumbing, heating, or AC needs.

Igor Stegniy

10 months ago

Sweetest lady on the phone

Farmer Boone

10 months ago

Was denied service just because the person taking the call ask for my address in watertown NY… I’m confused why people just make no sense..please explain 🤔 …