Richmond Plumbing and Heating Co

Overview:
Richmond Plumbing and Heating Co is a prominent plumbing service located in Staten Island, NY. The company is well-regarded for its professional approach and offers a range of services including plumbing repairs, installation of fixtures, and HVAC services.

Services Provided:
– Plumbing repairs
– Installation of sinks, faucets, and toilets
– HVAC services
– Leak detection and repairs
– Utility room plumbing installation

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (718) 273-7970
Website: https://richmondplumbingny.com/

Customer Reviews and Sentiment:
Richmond Plumbing and Heating Co has received a favorable rating of 4.7 stars based on 316 reviews.

Positive feedback emphasizes the professionalism, punctuality, and courteous behavior of technicians, particularly highlighting the skills of Tyler and Justin in addressing plumbing issues promptly.

Examples of positive reviews include:
“Tyler and Justin arrived on time, were professional and courteous.” – Peggy Fuller
“Excellent service… Rodney was great.” – Debra Ann Guariglia
“Highly recommend… they provided great service.” – tania mongo

However, there is a notable negative review which points to issues with communication and customer service, indicating that some customers experienced delays in receiving estimates and a lack of follow-up.

“A poor experience… called numerous times asking for an estimate.” – Mishelle Titova

Review Summary:
Positive Sentiments: Professionalism, punctual service, effective problem-solving, and knowledgeable technicians.
Negative Sentiments: Communication issues and delays in service responsiveness.

Additional Ratings:
BirdEye: 4.7 stars based on 316 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): NR (No Rating) due to lack of accreditation, with no recorded complaints in the recent past.
Total Lead Smart Rating: 8.5

Conclusion:
Richmond Plumbing and Heating Co in Staten Island, NY, stands out for its professional service and skilled technicians, making it a reliable choice for plumbing and HVAC needs. However, potential customers should be aware of occasional communication issues noted in some reviews before proceeding with services.