Gross Plumbing & Heating

Overview:
Gross Plumbing & Heating is a plumbing company located in Niagara Falls, NY. The business specializes in various plumbing services, offering quick responses and professional assistance in emergency situations.

Services Provided:
– Plumbing services
– Furnace repair
– Emergency plumbing

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (716) 550-1025

Customer Reviews and Sentiment:
Google Reviews: 4.0 stars based on 9 reviews.

Positive feedback highlights the company’s quick response times, professional service, and cost-effectiveness. Customers have emphasized their reliability, particularly during emergencies.

Examples of positive reviews include:
“very professional, fast and inexpensive would recommend to anyone.” – Hi hello There
“They repaired my furnace and saved the day. Thank you so much!!!” – Bratray
“Top notch. Very responsive. Very knowledgeable.” – Nicole Savage

Negative sentiments focused on rude customer service and poor communication, with some unresolved issues regarding service quality.

Examples of negative reviews include:
“the Lady who answer the call she was soo rude..she just shout with coustomer without any reasons.” – Jannatul Adon
“I don’t know why it took him all day, he sat in the truck and smoked for half of the day.” – Gamin Accont

Review Summary:
Positive Sentiments: Quick response, professionalism, cost-effective services, knowledgeable staff, and reliability during emergencies.
Negative Sentiments: Rude customer service, poor communication, and unresolved issues with service follow-through.

Additional Ratings:
BirdEye: 4.0 stars based on 9 reviews, showcasing a similar trend with positive feedback but occasional complaints.
Total Lead Smart Rating: 5.5

Conclusion:
Gross Plumbing & Heating demonstrates a solid reputation for plumbing services in Niagara Falls, NY, favored for their quick responses and effective solutions. However, potential customers should be cautious about reported issues with customer service and communication before making a decision.