Overview:
Hub Plumbing & Heating is a reputable plumbing company located in New York, NY. Known for their emergency service responsiveness, they primarily provide plumbing and heating solutions catering to diverse residential needs.
Services Provided:
– Emergency plumbing services
– Heating system repairs
– Pipe replacement and repairs
– Sewer line snaking
– Customer service and consultation
Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays
Contact Information:
Phone: (917) 634-8888
Website: https://www.hubplumbingnyc.com/
Customer Reviews and Sentiment:
Hub Plumbing & Heating has received a mix of positive and critical reviews across various platforms:
Google Reviews: 4.6 stars based on 48 reviews.
Positive sentiments emphasize their professionalism, rapid response times, and quality of work. Customers value effective communication and the thoroughness of service.
Examples of positive reviews include:
“They were available last minute when I was in a crunch, arrived on time, and completed the job quickly!” – Traci Luthy
“HUB Plumbing demonstrated exceptional professionalism and dedication during a crisis in our historic brownstone.” – Lolo Saney
“Very communicative, fairly priced, reliable and quick.” – Katie Kupferberg
However, there are some negative experiences noted, particularly related to pricing and service execution.
Negative sentiments include complaints about high costs and disputes over service charges:
“Very expensive but they get job done… they tried to charge an extra $200 from their quote.” – Grant H
“Charged me $800 to snake the sewer main, then failed to close the pipe so it leaked all over our basement.” – A.G. Berg
Review Summary:
Positive Sentiments: Fast and professional service, effective communication, high-quality workmanship, and reliability.
Negative Sentiments: Issues with pricing transparency and service execution, including disputes over additional charges and service failures.
Additional Ratings:
BirdEye: 4.6 stars based on 48 reviews, highlighting overall satisfaction despite some inconsistencies.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of B, with two complaints in the last three years regarding service quality and pricing.
Total Lead Smart Rating: 7.5
Conclusion:
Hub Plumbing & Heating serves as a reliable plumbing service in New York, appreciated for their professionalism and response times. However, prospective customers should consider previous mixed reviews regarding pricing and service reliability before making a decision.
Member Since August 2024
Listing Id 372746