Roto-Rooter Plumbing & Water Cleanup

Overview:
Roto-Rooter Plumbing & Water Cleanup is a plumbing service located in Nanuet, NY. The company specializes in a variety of plumbing services, including water cleanup and emergency repairs, with a strong emphasis on customer service and professionalism.

Services Provided:
– Plumbing services
– Water cleanup
– Emergency repairs
– Efficient problem resolution
– Prompt responses

Hours of Operation:
Monday to Sunday: 8 AM to 8 PM

Contact Information:
Phone: (845) 809-8069
Website: https://www.rotorooter.com/nanuetny/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Water Cleanup has received a mixture of reviews with an overall rating of 4.8 stars based on 368 reviews.

Positive feedback highlights the company’s knowledge, efficiency, and responsiveness. Customers have praised individual technicians for their professionalism and the quality of service provided.

Examples of positive reviews include:
“Very talented and efficient technician, Leo was excellent.” – Edmund Cevoli
“The work was done professionally and on time. I will call again should further repairs be needed.” – David Rivera
“Quick response time, professional, reasonably priced and thorough.” – Vanessa Catalfamo

However, there is a stark contrast with complaints regarding customer service, particularly relating to communication issues.

The negative sentiment is encapsulated in a feedback example:
“4 phone calls were placed from morning until evening, and no one had the professionalism to return a single returned call.” – Michael Scordo

Review Summary:
Positive Sentiments: Knowledgeable and efficient technicians, quick response times, professionalism, and quality service.
Negative Sentiments: Communication issues and difficulties with response times for scheduled calls.

Additional Ratings:
BirdEye: 4.8 stars based on 368 reviews, indicating a high level of satisfaction with service, though affected by occasional customer service complaints.
Better Business Bureau (BBB): The business is not accredited with a BBB profile, and it receives a rating of NR (No Rating).

Total Lead Smart Rating: 7.3

Conclusion:
Roto-Rooter Plumbing & Water Cleanup emerges as a solid option for plumbing services in Nanuet, NY, recognized for its skilled technicians and effective service. However, prospective customers should remain cautious due to reported communication issues and the importance of prompt follow-up in plumbing emergencies.