S M Pynn & Sons Inc in Lockport-NY, New York 14094

S M Pynn & Sons Inc

31 Simonds St, Lockport, NY 14094

4.5 (60 reviews)

Overview:
S M Pynn & Sons Inc is a trusted plumbing service located in Lockport, NY. This family-owned business specializes in a variety of plumbing services, including faucet replacements, water heater repairs, and general plumbing maintenance.

Services Provided:
– Faucet installation and replacement
– Water heater assessment and repair
– Pump installations
– General plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (716) 434-4911
Website: https://www.pynnplumbing.com/

Customer Reviews and Sentiment:
S M Pynn & Sons Inc has garnered a solid rating of 4.5 stars based on 60 reviews.

Positive sentiments highlight the company’s responsiveness, efficient service, professionalism, and honest dealings.
Examples of positive reviews include:
“Amazing service, they were very responsive and did a great job.” – Rachell Nunez
“I have had work done with SM Pynn and they are very good, honest and easy to deal with.” – Robin A
“The service was top notch; professional and inexpensive.” – john raduns

However, there is a notable negative review regarding poor customer service due to a double booking, which led to frustration from the customer.
Example of a negative review:
“Made an appointment…and was told they didn’t have enough time because they double booked.” – Cori Colburn

Review Summary:
Positive Sentiments: Responsive, efficient service, professionalism, honest dealings, high-quality work.
Negative Sentiments: Issues with scheduling, customer service complaints.

Additional Ratings:
BirdEye: 4.5 stars based on 60 reviews.
Better Business Bureau (BBB): Non-accredited with no rating available. There have been no complaints reported in the last three years.

Total Lead Smart Rating: 7.5

Conclusion:
S M Pynn & Sons Inc emerges as a reliable choice for plumbing services in Lockport, NY, known for their professional and efficient work. However, potential customers should be aware of the scheduling issues highlighted in some reviews before making a decision.

Member Since August 2024

Listing Id 366460

Contact Info

31 Simonds St, Lockport, NY 14094
(716) 434-4911
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

31 Simonds St, Lockport, NY 14094

Get Direction

Reviews

Rachell Nunez

a month ago

Amazing service, they were very responsive and did a great job.

Robin A

3 months ago

I have had work done with SM Pynn and they are very good, honest and easy to deal with. Local family owned business. Would use again.

Cori Colburn

7 months ago

Made an appointment for what I needed which was replacing the faucets in my bathroom. Got here for the appointment and was told they didn’t have enough time because they double booked. Then were extremely rude and didn’t want to work around the only day my wife could take off. Which is a Monday mind you. This is not the first time we have worked with them. I’m a women and could do it myself but I hurt my back. My father could also do it but he’s in his 80’s. My grandfather owned a company back in the day so we know it could have been done no problem. Matter of fact I took the wall off so they could get to the pipes. We know the job so I know it could have been done if they didn’t double book. And then to be rude to her for your mistake. My mother works for BBB knows what she is doing and who to contact. Apparently we need more women in this field. Most aren’t lazy.

Madison Mintz

7 months ago

I’ve used them a few times. They show up very fast and do very good, very efficient work. Have now had two separate pumps installed by them and both times it was a painless procedure. Plan to continue using them as time goes.

Greg

a year ago

Ryan showed up and was done in 15 minutes and it was for a toilet in my basement we don’t use, and suggested to just cap off the pipe, he was very friendly.

Nicole Stover

a year ago

I live in a flat in the town of Lockport and my water heater recently went. My landlord called this company, and they came out and assessed and repaired. Very professional a young man named Andy was very kind and professional. Thank you very much for your help and kindness.

Kevin OConnor

a year ago

The technician arrived on time. He got the job done despite an issue removing a very old faucet.

john raduns

a year ago

The service was top notch; professional and inexpensive; recommended to anyone seeking plumbing help!

michael Rosten

a year ago

Would never call anyone else.

Christine Hursey

2 years ago

Fast, knowelgeable efficient service. I can’t speak to pricing as I’ve nothing to compare it to. I will use for future plumbing needs.