Botto Brothers Plumbing & Heating

S S

a month ago

Shockingly terrible service. They set up service calls but never showed up! Friendly office lady made excuse after excuse. They promised to reschedule and did not show up again! Want to take off from work to be stood up multiple times by Botto? The third time a grumpy son of the owner showed up and was clueless as to what to do and left without repairing my kitchen sink. Yikes! I called another plumber, he came the next day, replaced my entire kitchen faucet, pipes and valves under the sink and charged me less that Botto quoted. I’m surprised that Botto is still in business. BOTTOM LINE — AVOID BOTTO LIKE THE PLAGUE! +++Update: In response to their response: The reply does address the root of the problem(s) — zero follow through and lie after lie! No, you treat customers like garbage. It has nothing to do with the quote and I did not talk to Frankie. My advice is to Botto is to stop lying because then you don’t have to tell more lies when the customer figures it out that you are scamming them!

renee oshinsky

2 months ago

We were very pleased with Roger and his team. Our project was more involved than a typical demo and Reno. Roger was knowledgable and available. We had total confidence in his ability to see this through. His tradespeople were excellent as well. We started when promised and finished in a timely manner and on budget. We love the finished bathroom. We would highly recommend Botto Brothers !

David L

2 months ago

I did a oil to gas conversion with Botto Brothers. Roger Botto was easy to work with as we went over various options. They installed a high efficiency boiler and new indirect hot water heater at a very competitive price. They used all quality parts, installed to code and the install was professional and neat.

Family 786

6 months ago

Charging $195 just to come out and diagnose it then $300 for every hour. Give me appoint 2 days later. This is rip off. I called other companies they came and diagnosed the problem for free and got it fixed for $350 dollar on the same day.

Frank Dambra

7 months ago

Hired Botto Plumbing to fix a Thermosol steam unit in my house. All was well, the unit was removed and I paid for the refub and the removal. When the technician was leaving I asked what the cost would be to reinstall it and was told $150 and he would be there no longer than a half hour. I wasn’t home when the man came to reinstall it, and when I asked my wife how much he charged I come to find out he charged over $450 to reinstall it, which is more then it cost to take it out by approx $150. So I called the company to inquire and was promised a call back which I never received, so I call them again, reexplained my position and I was told Roger (I guess that is the owner) said he wasn’t going to adjust the bill. This reeks…unethical. I’ll be cancelling the credit card payment through the bank and I’ll issue them a check for the $150. (I wasnt even asking for an adjustment to the $150) since we cant resolve amicably…Awful… The kicker for me was the lady there said happy holidays to you and hung up (😂) and I’m sure there will be another review following this, by a made up person stating how wonderful they are…over and out.

Maninder Singh

a year ago

Did a good job at my place.

GP Stanton

a year ago

Used them several times. Smaller jobs seemed to go well. Larger job didn’t go so well… Long wait times; Poor communication between field and office staff; Scheduling issues and lack of responsiveness. In my opinion it seems like they are either overwhelmed with work or understaffed. They’re not on the ball and treat clients with little value.

Mohamed Adenwala

a year ago

I highly recommend Botto Brothers, they know what they are doing , they take care of their customers even after the completion of their work, Staff is very attentive and respond to their clients needs, Both Maria and Jennifer are a great team along with the Owner Roger .. It was a pleasure doing business with our local plumbing company, family owned Botto Brothers Good Job you guys did today, Very much appreciated Thankyou Botto Brothers and Team 👏

Bob Ipp

a year ago

When you need a plumber, call these guys! Botto Plumbing answers the phone and shows up with super professional work and honest pricing. Their “don’t stop until the customer is completely satisfied” culture starts at the top in this family business and continues throughout their entire team. Most plumbing companies offer “your next day, worst nightmare,” “cookie-cutter” approach and all decisions are tightly controlled in their office to save cost and time. Not Botto Plumbing! Botto’s on-site plumbers are trained and encouraged to think and do what is the best for their customer. They installed an external natural gas line and connection for my barbecue. They were incredibly polite and accommodating to ask for my input and offer options and solutions during the entire installation. In the end, I received a customized job that not only performs perfectly but also looks great.

Sean Curran

3 years ago

I used Botto Brothers Plumbing for some small/medium jobs in my house and they performed the work well and very professional plus respectful while on-site. I finally was able to stop by their showroom. Welcomed me as I walked in and were extremely helpful. They aren’t pushy at all and willing to answer ALL your questions no matter how trivial. I was able to also meet the owner who came out to say hi and ask how I was doing. They make you feel comfortable spending your money and getting quality fixtures and work. I’m having them do more work upgrading the bathroom downstairs and replacing outdoor fixtures for the summer.