Charles C Palermo Inc in Ocean City, New Jersey 8226

Charles C Palermo Inc

221 West Ave, Ocean City, NJ 08226

4.5 (8 reviews)

Overview:
Charles C Palermo Inc is a family-run plumbing business located in Ocean City, NJ. They are known for providing reliable plumbing services, particularly in emergency situations, with a focus on customer satisfaction.

Services Provided:
– Plumbing emergency services
– Residential plumbing repairs
– Pipe repairs
– Customer service assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (609) 399-0166

Customer Reviews and Sentiment:
Charles C Palermo Inc has a rating of 4.5 stars based on 8 reviews on Google.

Positive feedback emphasizes the company’s responsiveness, professionalism, and fair pricing. Customers have praised their excellent customer service and reliability in emergency situations.

Examples of positive reviews include:
“Excellent service, very professional and quickly responded to my recent emergency plumbing problem.” – Charlotte Slack
“Always there when we need them! Appreciate their great customer service.” – Kathleen Fahy
“Small family run plumbing business… Cannot recommend highly enough.” – Tom McI

The negative feedback highlights a concerning incident regarding customer service. One reviewer reported a rude and unprofessional interaction when trying to hire the company, describing the person on the phone as uncooperative and dismissive.

Review Summary:
Positive Sentiments: Professionalism, responsiveness, fair pricing, excellent customer service.
Negative Sentiments: Unprofessional phone interaction, rude customer service experience.

Additional Ratings:
BirdEye: 4.5 stars based on 8 reviews. The feedback reflects strong customer satisfaction, yet the single negative review indicates an area requiring improvement.
Total Lead Smart Rating: 7.2

Conclusion:
Charles C Palermo Inc appears to be a dependable plumbing service in Ocean City, NJ, particularly praised for their professionalism and responsiveness in emergencies. However, potential customers should be cautious regarding the inconsistent customer service experiences highlighted in some reviews.

Member Since August 2024

Listing Id 373899

Contact Info

221 West Ave, Ocean City, NJ 08226
(609) 399-0166
Lead Smart Rating :
7.2/10.0

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Listing location

221 West Ave, Ocean City, NJ 08226

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Reviews

Varun V

a year ago

Had a split pipe burst in outdoor shower. Luckily water was able to be turned off at the house. A few days later they came while I was away, fixed it & mailed a bill to my home. It was a very fair price. Will definitely use them again & recommend to all my friends. Thanks !

Tatiana Sierra

a year ago

I called to hire them to do some residential work, and the person who answered the phone was extremely rude and unprofessional, she would not even listen to me, and hung up. I tried to call again thinking that she would listen what I had to say and that it was a mistake, but not at all, she just literally YELLED at me and hung up. I stopped trying because of course nobody wants to deal with someone who treats customers like that.

Charlotte Slack

2 years ago

Charles Palermo and his staff were very professional and they quickly responded to my recent emergency plumbing problem. Excellent service.

Kathleen Fahy

3 years ago

Always there when we need them! Appreciate their great customer service and easy to schedule appointments.

Tom McI

5 years ago

Small family run plumbing business. Very customer serviced oriented. Priced competavielly and have used them for years. Cannot recommend highly enough. Will definetly use again.

Jessica Swatek

6 years ago

They do a great job, very helpful, and trustworthy.