R Santana & Sons

Overview:
R Santana & Sons is a plumbing company located in Fair Lawn, NJ. The business is known for providing reliable plumbing services with a focus on customer satisfaction, achieving high ratings in efficiency and quality of work.

Services Provided:
– Plumbing repairs
– Leak detection and repair
– Installation of fixtures
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (201) 796-4597

Customer Reviews and Sentiment:
R Santana & Sons has received positive feedback for their professional service, timely responses, and fair pricing, reflected in the ratings:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback highlights the company’s promptness, quality workmanship, and reliability. Customers appreciate the courteous service and the reasonable pricing.

Examples of positive reviews include:
“Excellent work for a reasonable price” – Leslie Baral
“His work has always been top quality and he is very reliable” – Horst Mueller
“Very professional… fixed the leak” – Carlos Castillo

Negative sentiments arise from a couple of unresolved complaints regarding communication, where customers reported not receiving call backs.

Example of negative review:
“I called for a service call 3 weeks ago… I never received a call back.” – Steve Braverman

Review Summary:
Positive Sentiments: Timely service, quality work, reasonable pricing, and professionalism.
Negative Sentiments: Issues with communication and missed follow-ups.

Additional Ratings:
Total Lead Smart Rating: 7.5
This rating is based on the overall customer satisfaction and quality of services, along with the mixed feedback regarding communication issues.

Conclusion:
R Santana & Sons appears to be a dependable plumbing service in Fair Lawn, NJ, praised for their professionalism and quality work. However, potential customers should be aware of some communication issues reported in the reviews before making a decision.