Bill Trombly Plumbing – Heating – Cooling – Electric

Kyler Mulherin

a week ago

This review is a reminder to future me because I’ve made the mistake of hiring Bill Trombly Plumbing twice now. Do not ask this company to help with small jobs. I paid $120 for the privilege of an unprepared tech to visit my house, tell me that they would not do the job, promise they would send me a quote for the actual job, and leave after 20 minutes. After a week of radio silence, I called the office to ask about the quote, which ended up being almost $2500 for a job whose parts would cost maybe $300 and would take maybe a few hours of labor. So future me, when you google, “Plumber Manchester, NH”, seriously, don’t work with these guys just because they show up near the top of the search listings.

Mike Szanto

a month ago

Don’t call this company if you need a generator serviced. We hired them when our whole house generator hadn’t run for a couple years and the technician they sent out had no idea what he was doing. He spent 4 hours on the phone with the manufacturer without performing any real work and when he was done he stated that the generator was dead and needed to be replaced. We were then contacted but a sales person to set up an appointment to get an estimate for a new generator. In the meantime we received a bill for 4 hours. When the estimator arrived, we complained about the bill and he stated that all they could do is credit that amount if we purchase a new one (estimate was ~$15,000). I ended up calling New Hampshire Generator a week later and they had it fixed in 2 hours (read my review of NH Generator for more details). After watching the techs from both companies in action, it was obvious that the Bill Twombly tech was not qualified to work on generators. He new nothing about small engines and you need an engine mechanic to repair generators that won’t run. How do you justify billing someone for work when you send out an unqualified tech? Maybe you don’t need to know anything about engines when you install them, but don’t tell customers you can repair them and then send out an electrician (or whatever he was). Guess which company I will never hire in the future? PS: After reading other negative reviews that Mr. Twombly responded to, I’m looking forward to hearing some lame excuse from him on why it’s my fault the technician didn’t do his job. And no Mr. Twombly, you won’t find my name in your system because my girlfriend made the phone call and wrote the check therefore you can’t use that as an excuse either. I was standing next to her when she made the call and we made it very clear that the engine wouldn’t start – we weren’t vague in any way. This occurred a few years back, but if you really want to put your money where you mouth is, please reach out to me and offer to reimburse me for the 4 hours of work your tech did *not* perform. Perhaps I’ll consider removing this review. If you ask why I’m posting this review years later, the answer is simple. NH Generator performed maintenance on our generator today and I felt it was to time to write a review for them because they have been such a great company to work with. Every time they visit it reminds me of the poor experience I had with your company and I would be remiss if I didn’t also write a review of that experience.

Steven Hunt

5 months ago

The technician was awesome. Nice job thank you

Brent Evans

5 months ago

Edited – In response to the businesses response….my name was on the credit card. I had originally posted a lesser fee than was actually charged and I’ve updated the fee to be called the same as on the invoice: Was charged $115 for a “trip charge” to fix a minor leak in shower and to determine what was causing a leak at outside water faucet. Some screws were tightened on the area where water is turned on and we were left with advice to caulk (ourselves) around that….really plumber? The shower leak was supposedly fixed but after one day – it is not (after paying $250 total for the tightening of some screws). Also, was told to call back in the spring to fix the outside faucet leak (was a sunny day). Received communication that we’d need to pay the $115 “trip charge” AGAIN for them to come back for the repair we already reported. The plumber was very nice. But this is bad business.

Eric Curtis

5 months ago

Bill Trombly Plumbing was able to service my boiler several days earlier than planned due to an opening in their schedule. Chris was knowledgeable and professional. Highly recommended!

Larry Lacombe

5 months ago

Very thorough and professional, from the quote all the way through the final installation.

welcome

6 months ago

Excellent, professional, detailed service. I have other projects lined up and will call Bill Trombly!

Lynda Vermillion

6 months ago

Discovered a problem with my expansion tank. The team came out diagnosed the issue quickly, retrieved necessary parts, made some suggestions to avoid an issue in the future and handled everything n a very professional yet friendly manner. These guys are the best! 1/16/24 update: Just had my annual service…as before, on time, professional yet friendly, clean and did a great job. Highly recommend this company!

Laura Sonovick

6 months ago

Brad and Chad, the technicians from Bill Trombly Plumbing, Heating, Cooling & Electric, were fantastic. They were very professional, timely, and ensured all the work was complete. They were diligent and fully explained any questions I had. In addition, the scheduling, the Comfort Advisor (Chris King), and the overall communication was top-notch. Highly recommend!

Anthony Poore

6 months ago

Bill and his crew were great. I called and they had someone at my home within an hour! Dave quickly got to work, diagnosed my issue and helped us find a resolution to our major septic issue. Well done!