Overview:
Sentinel Mechanical Plumbing & Heating is a plumbing service provider located in Missoula, Montana. The company offers a range of plumbing and heating services, ensuring timely and professional support for residential plumbing needs.
Services Provided:
– Plumbing repairs
– Installation of plumbing fixtures (e.g., sinks, faucets, outdoor faucets)
– Heating system diagnosis and installation (radiant floor heating)
– Emergency plumbing services
– Client consultations
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.
Contact Information:
Phone: (406) 721-5400
Website: https://sentinelmechanical.com/
Customer Reviews and Sentiment:
Sentinel Mechanical Plumbing & Heating has received a mix of reviews across multiple platforms:
Google Reviews: 3.9 stars based on 35 reviews.
Positive feedback highlights the company’s responsiveness, quality of workmanship, and the helpfulness of its staff. Customers have appreciated the efficient service, capability to handle urgent requests, and fair pricing.
Examples of positive reviews include:
“Through and on time service. Would call them again for future plumbing needs.” – Robert Zentgraf
“Sentinel did a great job. We’re competent in their work. Showed up when they said they would.” – Tami
“Fast friendly service.” – Timothy Strombo
However, negative feedback has been noted regarding customer service, specifically issues with staff attitude during initial interactions, which has impacted the overall customer experience.
Example of a negative review:
“The woman that answers the phones … lacks basic client service care and is very rude to speak with!” – Jennifer Schmidt
Review Summary:
Positive Sentiments: Prompt service, skilled workmanship, reasonable pricing, and accommodating for quick scheduling.
Negative Sentiments: Rude customer service experience during phone interactions, leading to frustration among some customers.
Additional Ratings:
BirdEye: 4.0 stars based on 35 reviews, reflecting a trend of customer satisfaction but occasional service issues noted.
Total Lead Smart Rating: 7.0
Conclusion:
Sentinel Mechanical Plumbing & Heating is generally regarded as a reliable plumbing service in Missoula, MT, known for its efficient and professional approach to plumbing needs. However, potential clients should consider the mixed reviews, particularly concerning customer service experiences before making a decision.
Member Since August 2024
Listing Id 370628