Western Plumbing in Bozeman, Montana 59715

Western Plumbing

548 E Mendenhall St, Bozeman, MT 59715

4.3 (21 reviews)

Overview:
Western Plumbing is a reputable plumbing company located in Bozeman, MT. Known for its quality workmanship and professionalism, it offers a variety of plumbing services to meet the needs of both residential and commercial clients.

Services Provided:
– Boiler services
– Water heater installation
– Plumbing repairs
– Propane heater setup
– Part sourcing for plumbing needs

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (406) 586-6000
Website: https://www.westernplumbingbzn.com/

Customer Reviews and Sentiment:
Western Plumbing has received predominantly positive reviews from customers, garnering an overall rating of 4.3 stars based on 21 reviews.

Positive feedback emphasizes the quality of work, professionalism, and helpful customer service. Notable positive reviews include:
“The quality of work this team does, is next level.” – Keefe Toole
“We had a boiler issue… Owner Kevin came and solved the problem in no time.” – Jim Wing
“Great people and efficient business.” – Adriana Morris

However, there are some concerns regarding customer service and pricing:
“Don’t waste your time with this company! They do not respond to emails nor do they return phone calls.” – Shawna Biegel
“Too pricey.” – Tasneem Sattar

Review Summary:
Positive Sentiments: High-quality workmanship, knowledgeable staff, efficient service, and local business support.
Negative Sentiments: Issues with customer service response times and perceived high pricing.

Additional Ratings:
BirdEye: 4.3 stars based on 21 reviews, indicating overall customer satisfaction despite some issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.4

Conclusion:
Western Plumbing stands out as a solid choice for plumbing services in Bozeman, MT, especially for customers seeking reliable and professional assistance. However, potential clients should be aware of the mixed reviews surrounding customer service and pricing to make an informed decision.

Member Since August 2024

Listing Id 345617

Contact Info

548 E Mendenhall St, Bozeman, MT 59715
(406) 586-6000
Lead Smart Rating :
7.4/10.0

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Listing location

548 E Mendenhall St, Bozeman, MT 59715

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Reviews

Keefe Toole

8 months ago

The quality of work this team does, is next level. The quality of workmanship, Plumbers, knowledge, and professionalism is top notch. They dont cut corners, I’m happy to support a local, family owned Bozeman Business. Western Plumbing is the real deal– afordable as well.

Jim Wing

9 months ago

We had a boiler issue that a couple other plumbing companies had failed to diagnose. Owner Kevin came and solved the problem in no time. The boiler is now operating like new! Thank you Kevin and Western Plumbing!!

Nicholas Hayward

2 years ago

Helped my girlfriend figure out what fittings she needed and then set up her propane heater without even being asked to. Great service and very fair prices

Cam T (cukediver)

3 years ago

They are big help in getting right parts when hard to find them

Curt Smith

3 years ago

Best outfit around!

Adriana Morris

3 years ago

Great people and efficient business

Scott Colson

4 years ago

Western plumbing has helped me out many times over many years.

Shawna Biegel

4 years ago

Don’t waste your time with this company! They do not respond to emails nor do they return phone calls. Terrible customer service.

Tasneem Sattar

4 years ago

Too pricey.

Phil Rassi

4 years ago

Western Plumbing of Bozeman gave me great service on a water heater installation. My review comments will center around billing. The purpose of these reviews are to help us with our due diligence correct? Anyway, my job was an easy removal of the old heater with an install of the new one in the same location. The technician was efficient and got the job finished in 1 hour and 25 minutes. On the bill that was sent to me, I was charged for 2 hours. When I went to discuss this with them, the front counter person said that they bill time when leaving the shop. Don’t know if all service companies in Bozeman do this, but this is where reviews can inform. So I let this person know that I was 5 minutes away. That would make the total job time 1 1/2 hours. It was then stated that this was close enough to 2 hours and that the job was completed quicker than some other installations they have completed. Does that matter for billing? I was thinking it would nice to have a business where one can bill 9 or 10 hours in an 8 hour day. So this review is for those who are shopping companies performance and their billing practices.