Frank Lorenz Plumbing & Heating in Springfield-MO, Missouri 65803

Frank Lorenz Plumbing & Heating

2555 N Neergard Ave #6A, Springfield, MO 65803

4 (8 reviews)

Overview:
Frank Lorenz Plumbing & Heating is a plumbing and heating service provider located in Springfield, MO. They offer a range of plumbing and heating-related services, aiming to deliver reliable and professional solutions to their customers.

Services Provided:
– Plumbing repairs
– Heating service and installation
– Air conditioning service

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (417) 866-2503

Customer Reviews and Sentiment:
Frank Lorenz Plumbing & Heating has a mixed reputation based on customer reviews:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback emphasizes the company’s professionalism and reliability:
“Honest, reliable & extremely professional!” – Mark Bryant

On the other hand, negative feedback highlights significant issues with service and communication:
“Very poor service.” – James Campbell

Review Summary:
Positive Sentiments: Professionalism, reliability, quality of service.
Negative Sentiments: Poor communication, delays in repairs, unresolved issues after service.

Additional Ratings:
BirdEye: No available rating based on available data.
Better Business Bureau (BBB): No profile available.
Total Lead Smart Rating: 5.0

Conclusion:
Frank Lorenz Plumbing & Heating provides essential plumbing and heating services in Springfield, MO, with strengths in professionalism and reliability. However, potential customers should be cautious given the mixed reviews, particularly regarding service consistency and communication issues.

Member Since August 2024

Listing Id 384906

Contact Info

2555 N Neergard Ave #6A, Springfield, MO 65803
(417) 866-2503
Lead Smart Rating :
5.0/10.0

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Listing location

2555 N Neergard Ave #6A, Springfield, MO 65803

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Reviews

Mark Bryant

3 years ago

Honest, reliable & extremely professional! Best Heating and Air Conditioning company I have ever hired.

James Campbell

6 years ago

Called on a holiday and they were nice enough to show up. Repair technician seemed to be out of his element. Could not get part that day to repair, so they said they would return the next day with required part and complete repair. Next day had to call and find out if they were coming. They were not. Day after that, called and told me incorrect part had been ordered and new order would take three days to arrive. A week after the initial call, they did not show. Day after that (Tuesday), they arrived late in afternoon to repair, but fried my thermostat in the process. Was told that owner (Frank) would be at my house on Friday and would do a service for the outdoor unit (check and charge coolant if needed), would verify that repairs had been done correctly and would also replace thermostat. I called on that following Friday morning to verify he would be coming. The lady I spoke to took my name and number and said Frank would call me. I called again at 5:40 and left a voicemail. It is now 6:05 PM and I have received no phone call and no one has arrived. They took my money and left me with a unit that is not functioning. VERY poor service.