Hacker Plumbing Heating & Cooling

Overview:
Hacker Plumbing Heating & Cooling is a plumbing service located in Cape Girardeau, MO. The company offers a range of plumbing solutions and is recognized for its hands-on approach to tackling plumbing issues comprehensively rather than providing temporary fixes.

Services Provided:
– Plumbing Repairs
– Installation of plumbing fixtures
– Heating and cooling services
– Residential and commercial plumbing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (573) 334-8925

Customer Reviews and Sentiment:
Hacker Plumbing Heating & Cooling has received a mix of reviews across various platforms:

Google Reviews: 4.3 stars based on 26 reviews.

Positive feedback often emphasizes the expertise and effectiveness of the staff. Customers have praised their ability to identify and resolve issues correctly and have noted friendly and polite service.

Examples of positive reviews include:
“Great guys! Everyone else was just putting a bandaid on the problem, but they actually fixed the real problem…” – Chantel
“Very polite and informative. Mark came out quick and diagnosed and fixed problem.” – Chuck Schroeder

However, there are also negative sentiments indicating issues with responsiveness and service quality, particularly in relation to timing and communication.

Examples of negative reviews include:
“When we called them, it took them multiple days to get to the location, and then they never ordered the parts to get the problem fixed…” – Shaun Sander
“We have about 30 rental properties in Cape Girardeau and used Hacker… 5 out of 6 times they either did the repair incorrectly…” – Jeffrey Lage

Review Summary:
Positive Sentiments: Efficient service, knowledgeable staff, timely diagnosis, thorough problem resolution, polite communication.
Negative Sentiments: Poor responsiveness, communication issues, dissatisfaction with repair quality.

Additional Ratings:
BirdEye: 4.3 stars based on 26 reviews, consistent with the positive feedback but highlighting some customer service challenges.
Total Lead Smart Rating: 6.4

Conclusion:
Hacker Plumbing Heating & Cooling shows promise as a plumbing service in Cape Girardeau, MO, particularly known for its effective problem-solving and customer-friendly approach. However, potential clients should be aware of the mixed reviews regarding service responsiveness and quality before making a decision.