M & M Plumbing, LLC

Overview:
M & M Plumbing, LLC is a plumbing service located in Laurel, Mississippi. The company primarily offers septic tank pumping and general plumbing services, with a focus on quick response times and customer satisfaction.

Services Provided:
– Septic tank pumping
– General plumbing
– Fast and informative service
– Affordable pricing

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (601) 729-2655

Customer Reviews and Sentiment:

M & M Plumbing, LLC has received a mix of reviews across various platforms:

Google Reviews: 4.1 stars based on 15 reviews.

Positive feedback highlights the company’s quick response time, affordability, and professionalism. Customers have praised the informative service and timely completion of jobs.

Examples of positive reviews include:
“Mike is the best around! He knows what he is doing, is fairly priced, responds quick!” – Kenneth Martin
“Called them at 8am they came… very fast and informative on issues.” – Micah Cotten
“Reasonably priced, helpful and provided good service.” – Rachel Johnson

However, there are complaints regarding customer service, with some customers expressing frustration over a lack of follow-up and no-show incidents:
“They took my name and address and never called me back.” – Pamela Gemmell
“They never showed up after multiple calls.” – Marthakay Holifield

Review Summary:
Positive Sentiments: Fast response, knowledgeable staff, affordable pricing, professionalism, and good service quality.
Negative Sentiments: Lack of follow-up, missed appointments, and ignored requests.

Additional Ratings:
BirdEye: 4.1 stars based on 15 reviews, indicating overall customer satisfaction despite some service issues.
Total Lead Smart Rating: 7.0

Conclusion:
M & M Plumbing, LLC presents itself as a reliable plumbing choice in Laurel, MS, noted for its quick service and affordability. However, potential customers should be mindful of mixed reviews regarding follow-up and communication issues before making a decision.