Mr. Rooter Plumbing in Hattiesburg, Mississippi 39401

Mr. Rooter Plumbing

10 Lurlyne St, Hattiesburg, MS 39401

3.5 (13 reviews)

Overview:
Mr. Rooter Plumbing is a plumbing service provider located in Hattiesburg, MS. The company specializes in a range of plumbing services, including repairs and installations, and is known for its quick response times.

Services Provided:
– Plumbing repairs
– Clogged drains
– Toilet repairs
– Leak detection
– Plumbing installations

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (601) 427-9350
Website: https://www.mrrooter.com/Hattiesburg/

Customer Reviews and Sentiment:
Mr. Rooter Plumbing has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 13 reviews.

Positive feedback highlights the efficiency and professionalism of some employees. Customers appreciate timely service and friendly staff.

Examples of positive reviews include:
“Quick and efficient. Great job on our work.” – Arthur Love
“Christopher was great….. he was on time respectful commutative and honest!” – Brittany Hinton
“Absolutely wonderful, respectful and timely.” – Anna Nuccio

Negative feedback often involves issues with communication and unsatisfactory resolution of service problems.

Examples of negative reviews include:
“Never came back, called 4 times, would not recommend!” – Martha Beard
“The office Manager is a joke never returns the call and they act as if they are too busy to help you.” – Frederick Causey
“Had to pay another company $454 to replace the toilet.” – Dwayne L

Review Summary:
Positive Sentiments: Timely service, respectful staff, efficient work, and a good overall experience.
Negative Sentiments: Poor communication, unresolved service issues, and instances of damage during service.

Additional Ratings:
BirdEye: 3.5 stars based on 13 reviews, reflecting a similar trend of customer satisfaction but with notable complaints.
Better Business Bureau (BBB): The business is accredited and has a BBB rating of B with one complaint in the last three years that was resolved.
Total Lead Smart Rating: 5.5

Conclusion:
Mr. Rooter Plumbing is a viable choice for plumbing services in Hattiesburg, MS, recognized for efficient work and professionalism from some staff members. However, potential customers should be mindful of varying reviews and previous communication issues when considering their services.

Member Since August 2024

Listing Id 359584

Contact Info

10 Lurlyne St, Hattiesburg, MS 39401
(601) 427-9350
Lead Smart Rating :
5.5/10.0

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10 Lurlyne St, Hattiesburg, MS 39401

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Reviews

Arthur Love

2 months ago

Quick and efficient. Great job on our work.

Brittany Hinton

a year ago

Christopher was great….. he was on time respectful commutative and honest! I’ll definitely use them again and ask for him personally.

Charlton Ford

a year ago

Ac drain was syopped up and my boi alex done a wonderful job repairing it

Martha Beard

2 years ago

Never came back, called 4 times, would not recommend!

Elizabeth Conner

2 years ago

Plumber came out to clear a clogged toilet. Ended up cracking the toilet while doing so. Did not inform us of the crack and I did not see it at first since it was small. Went to the bathroom 30 minutes later and the floor is covered in water. Called the company and they refused to come out to fix it unless I paid a travel fee (company is in town) and then whatever they felt like charging when they examined the “new problem”. A simple clog turned into having to get an entire new toilet. Service tech also scratched my hardwood floors dragging his snake inside instead of just carrying it

frederick causey

3 years ago

The office Manager is a joke never returns the call and they act as if they are too busy to help you. I will not recommend them

Anna Nuccio

3 years ago

Absolutely wonderful, respectful and timely. Greatest thanks to you all.

Dwayne L

4 years ago

Due to a high water bill I called them out to a rental property to look for a major leak. They found no major leak but said the toilet was dripping. I let them fix the toilet. $236 to replace the tank gasket. The next day the tank on the toilet shattered due to them overtightening the bolts. Made an appointment for them to come back out and they didn’t show up. Had to pay another company $454 to replace the toilet. Almost $700 for nothing.

tee Mac

5 years ago

Best plumbing service in the whole state! Staff is friendly! And they work extremely fast with great prices! Will definitely have them handle all my plumbing needs from here on out!

Tanisha Holmes

5 years ago

Where do I start, well as a “first time home buyer” my family and I started encountering some plumbing challenges upon our move in date. However, once I contacted Mr. Rooter, their service was expedient, their crew was professional, and knowledgeable about the process. I haven’t encountered any plumbing problems since, and I owe it to the awesome staff at Mr. Rooter for making our place feel like home.