Putman & Sons Plumbing Inc in Rochester Hills, Michigan 48306

Putman & Sons Plumbing Inc

967 E Tienken Rd, Rochester Hills, MI 48306

4.5 (17 reviews)

Overview:
Putman & Sons Plumbing Inc is a plumbing service provider located in Rochester Hills, MI. The company specializes in a variety of plumbing services, catering to both residential and commercial needs. It is recognized for its responsiveness and customer service, while also facing criticism for its pricing in certain instances.

Services Provided:
– Plumbing repairs
– Faucet and fixture replacement
– Emergency plumbing services
– Water softener repair
– Simple billing process

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 652-0990
Website: https://www.pnsplumbing.com/

Customer Reviews and Sentiment:
Putman & Sons Plumbing Inc has received a mix of positive and critical reviews across various platforms:

Google Reviews: 4.5 stars based on 17 reviews.

Customers have praised the company’s responsiveness, professionalism, efficiency, and value for money. Positive sentiments highlight the organization’s courtesy and fast service.

Examples of positive reviews include:
“Super responsive when I had a problem. Completely recommend.” – Theresa L.
“Tony came over and repaired a copper line… FIFTEEN STARS!!!!!!” – Tom Miskell
“Fantastic company with phenomenal customer service.” – Deb O

On the other hand, some customers expressed dissatisfaction regarding pricing and service consistency.

Example of a negative review:
“They charged me $225.00 per hour for labor! Highway robbery!” – Lori Wilson

Review Summary:
Positive Sentiments: Responsive service, professionalism, efficient repairs, courteous staff, fair pricing structure.
Negative Sentiments: Concerns over high labor costs and inconsistent service quality.

Additional Ratings:
BirdEye: 4.5 stars based on 17 reviews, supporting the trend of overall customer satisfaction with some issues noted.
Better Business Bureau (BBB): Not accredited, rating NR (No Rating). There have been complaints regarding high pricing and inconsistent service quality.

Total Lead Smart Rating: 7.4

Conclusion:
Putman & Sons Plumbing Inc is generally regarded as a reliable plumbing service in Rochester Hills, known for its effective and responsive service. However, potential customers should consider the mixed reviews relating to pricing and service consistency before deciding on using their services.

Member Since August 2024

Listing Id 379630

Contact Info

967 E Tienken Rd, Rochester Hills, MI 48306
(248) 652-0990
Lead Smart Rating :
7.4/10.0

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967 E Tienken Rd, Rochester Hills, MI 48306

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Reviews

Lori Wilson

3 years ago

I would not use their service ever again! They charged me $225.00 per hour for labor! Highway robbery! Took his good old time too! 2 hours for labor was $450. That was just to replace a leaky tub faucet/spout. I had them replace all the fixtures in the tub so they would match. I have no complaints for the cost of the fixtures, but I was obviously taken advantage of when it came to labor. So to replace a shower head, faucet, & spout cost me $642.59.

Theresa L.

3 years ago

Super responsive when I had a problem. Completely recommend as a divorced female. No creepy guys. Very respectful of my home and me Will use again

tom miskell

4 years ago

Tony came over and repaired a copper line for me, he was prompt, very courtesy, and did an awesome job! Use this company!!!!!!! FIVE STARS!!!!!!

Michael Thielemans

5 years ago

Fixed faucet properly.

Julie Pantalone

5 years ago

Fast, efficient, good value

Deb O

5 years ago

Fantastic company with phenomenal customer service from the initial phone call until the end of the job.

Devin Moffett

5 years ago

Great customer service

D. Jinerson

6 years ago

Extremely professional and simple billing. Instead of charging a service call fee to come out and then tell you how much like most places do they charge a reasonable hourly rate that then goes to half hour increments if needed. From the first phone call to the plumber that did the work my impression was nice, courteous, Fair pricing, and understanding of the situation. What more could you ask from a company. I will use them in the future and strongly refer to my professional, and personal networks for sure.

Ryan Harris

6 years ago

My water softener want working. My kids had a snow day, so on a whim I called to see if someone could take a look. Within an hour, two plumbers arrived…basically during a blizzard. They got the water softener up and running in 10 minutes. I couldn’t believe it!

M J

6 years ago

GREG was the best! I called Putnam & Sons after I was told that I needed to update plumbing in order to have new appliances installed. He was very prompt and knew exactly how to get the job done. UPDATE: Hit or miss company. They are not consistent with service or knowledge. Would not use them again