Walters Plumbing & Heating Supplies

Overview:
Walters Plumbing & Heating Supplies is a plumbing service provider located in Battle Creek, MI. The company specializes in plumbing supplies and repair services, catering to both residential and commercial customers.

Services Provided:
Plumbing supplies, bathroom and kitchen repairs, emergency plumbing services, part ordering and consultation, leak repairs, customer support.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (269) 962-6253
Website: http://www.waltersplumbingandheating.com/

Customer Reviews and Sentiment:
Walters Plumbing & Heating Supplies has a mixed reception based on customer reviews:

Google Reviews: 4.1 stars based on 75 reviews.

Positive feedback often praises the helpfulness, responsiveness, and quality service provided by the staff. Customers appreciate the quick response times and the knowledgeable team.

Examples of positive reviews include:
“Fantastic people to work with! They always respond very quick and do a great job.” – Kevin Gallagher
“Excellent service and value each and every time we’ve called.” – LaFever Trucking
“The gentleman Dallas and Steve were the most helpful, honest, respectful repairmen I’ve ever seen.” – Jayden Christopher

Negative feedback highlights issues with service charge transparency and return policies, causing dissatisfaction among certain customers.

Examples of negative reviews include:
“I got charged $150 for a service call and didn’t even do anything.” – Janet Dimla
“I was not able to return a part that I bought and had to follow up multiple times.” – Jennifer Payne

Review Summary:
Positive Sentiments: Helpful staff, quick response times, knowledgeable, quality service, and value for money.
Negative Sentiments: High service charges without sufficient action taken, return policy issues, and lack of communication on quotes.

Additional Ratings:
BirdEye: 4.1 stars based on 75 reviews, reflecting a similar trend of customer satisfaction with recurring issues.
Better Business Bureau (BBB): The business has a profile with a BBB rating of B+. There have been a few complaints regarding service charges and return policies in the last three years.
Total Lead Smart Rating: 6.5/10

Conclusion:
Walters Plumbing & Heating Supplies appears to be a practical choice for plumbing services in Battle Creek, MI. The business is noted for its responsive and knowledgeable staff, but potential customers should be mindful of the mixed reviews and service charge complaints before making a decision.