Know the Flo Sewer & Drain in Springfield-MA, Massachusetts 1108

Know the Flo Sewer & Drain

29 Grenada Terrace, Springfield, MA 01108

4.4 (22 reviews)

Overview:
Know the Flo Sewer & Drain is a plumbing service located in Springfield, Massachusetts. They primarily provide drain cleaning, water heater installation, and various plumbing repairs. The business is known for its prompt service and reliable solutions to common plumbing issues.

Services Provided:
– Drain cleaning
– Water heater installation
– Plumbing repairs
– Sewer backup services
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (413) 883-9013
Website: https://knowtheflospringfieldma.com/

Customer Reviews and Sentiment:
Know the Flo Sewer & Drain has garnered a range of sentiments across review platforms.

Google Reviews: 4.4 stars based on 22 reviews.

Positive feedback emphasizes the company’s quick response times, professionalism, and reasonable pricing. Customers have praised their effective solutions and the knowledge exhibited by the technician, Neil.

Examples of positive reviews include:
“Neil is extremely dependable… He worked hard on New Year’s day to install my new water heater.” – Hannah Misiuk
“We couldn’t be happier with the work and the service.” – Kimothy Ammons
“Neil was great, professional and very knowledgeable.” – Scott Merryman

There are also notable negative sentiments regarding service quality and communication.

Examples of negative reviews include:
“This is no longer the number for Know the Flow… Total scam.” – Yvette Sirker
“Drain line clogged again within days… $300+ wasted never got a call back.” – Alina S S

Review Summary:
Positive Sentiments: Quick service, dependable, knowledgeable, reasonable prices, professionalism.
Negative Sentiments: Service reliability issues, communication problems, reported scams.

Additional Ratings:
BirdEye: 4.4 stars based on 22 reviews, reflecting a solid overall customer satisfaction but with evidence of some service issues.
Better Business Bureau (BBB): Profile not found. There is no available BBB rating or accreditation.

Total Lead Smart Rating: 7.1

Conclusion:
Know the Flo Sewer & Drain is a generally reliable plumbing service in Springfield, MA, notable for its quick response and courteous service. However, potential customers should be cautious due to some negative reviews regarding service consistency and scams, suggesting a careful assessment before proceeding.

Member Since August 2024

Listing Id 384864

Contact Info

29 Grenada Terrace, Springfield, MA 01108
(413) 883-9013
Lead Smart Rating :
7.1/10.0

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29 Grenada Terrace, Springfield, MA 01108

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Reviews

Yvette Sirker

3 months ago

MARKETING SCAM – AVOID – This is no longer the number for Know the Flow. I called this number to book an appointment. The woman who answered claimed to be gathering referrals saying she would provide me with a list of “qualified professional “” in my area. After 20 minutes on the phone, I realized this phone number is a scam. The woman wouldn’t give said referrals unless I gave her a great deal of personal information and agreed to allow “all of her professionals” – not only plumbers but anyone – contact me by phone, email, and text. When I refuse to give her any personal information, apart from my telephone contact number, she refused to give the referral list. Total scam.

Alina S S

a year ago

Drain line clogged again within days, called someone else and he told me the job wasn’t done properly, $300+ wasted never got a call back.

Hannah Misiuk

a year ago

Neil is extremely dependable. I called him about a leaking water heater and he was at my house within hours. He worked hard on New Years day to install my new Water Heater.

Kimothy Ammons

a year ago

I called the company yesterday about a clogged sink, and Neil came and fixed it this morning, less than 24 hours before my call yesterday. And on New Year’s Eve! He was so helpful and explained everything to me as he went, and he outlined the issues in our system that we’ll need to get resolved in future so that this doesn’t keep happening. All for extremely reasonable prices! We couldn’t be happier with the work and the service. Will definitely be using them again.

Emilia Velazquez

a year ago

He was very friendly and addressed all my concerns

kyle fenton

3 years ago

We had a new gas dryer delivered over the weekend. I called Monday afternoon and it was hooked up by lunch time on Tuesday. Reasonable price (even came in under quote) and will happily call again if/when we need plumber services.

Sharon Levy

3 years ago

We had a sewer backup last week and I randomly chose this company as the first one that could make it out to our house. Neil answered the call immediately and did a perfect job. I highly recommend him to any one with a plumbing issue. So glad I didn’t call Roto Rooter which I have heard is very very expensive.

Elizabeth Tongue

3 years ago

We called and he returned our call promptly. We needed the main drain to the street cleaned out. When he came Neil was professional and got right to work. He completed the job and told us that it should be done yearly. He gave us a price and it was reasonable for the service. We’re happy with the work that was done. We’ll use him again.

john belhumeur

3 years ago

Hard working polite and super fast

Scott Merryman

3 years ago

Neil was great,professional and very knowledgeable. He cleaned out my main drain all the way to the city line. Would highly recommend him.