Hinchey Brothers Plumbing Inc in Melrose, Massachusetts 2176

Hinchey Brothers Plumbing Inc

534 Franklin St, Melrose, MA 02176

4.3 (12 reviews)

Overview:
Hinchey Brothers Plumbing Inc is a plumbing service provider located in Melrose, MA. The company specializes in a variety of plumbing services, including emergency repairs, installations, and routine maintenance.

Services Provided:
– Emergency plumbing services
– Installation of fixtures
– Maintenance and repairs on heating systems
– Garbage disposal replacement
– Boiler repairs

Hours of Operation:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (781) 665-3919
Website: http://www.hincheybrothers.net/

Customer Reviews and Sentiment:
Hinchey Brothers Plumbing Inc has generally received positive feedback across various platforms:

Google Reviews: 4.3 stars based on 12 reviews.

Positive sentiments highlight the company’s professionalism, promptness, and quality of work. Customers emphasize that the work is consistently done right the first time, without the need for multiple call backs.

Examples of positive reviews include:
“They’re super easy to work with — the office manager/scheduler is clear and kind and organized.” – Lexi DS
“Professional, knowledgeable staff. Showed up on time and resolved issues.” – Irene Haley
“Outstanding, experienced plumbers who know how to handle older homes.” – Jackie Bishop

The negative sentiment is represented by a complaint regarding excessive charges without resolution of the plumbing issue, raising concerns about trustworthiness.

Review Summary:
Positive Sentiments: Professionalism, prompt service, thorough work, good communication, and quality repairs.
Negative Sentiments: Issues with trust related to a specific incident of overcharging and inadequate service.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, indicating overall customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited, carrying a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding customer dissatisfaction with the service received.
Total Lead Smart Rating: 7.5

Conclusion:
Hinchey Brothers Plumbing Inc stands out as a reliable option for plumbing services in Melrose, MA. They are recognized for their skilled and professional staff, consistently delivering satisfactory results to their customers. However, potential clients should be aware of the mixed reviews and particularly the issue raised regarding overcharging before making a decision.

Member Since August 2024

Listing Id 369096

Contact Info

534 Franklin St, Melrose, MA 02176
(781) 665-3919
Lead Smart Rating :
7.5/10.0

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Listing location

534 Franklin St, Melrose, MA 02176

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Reviews

Lexi DS

5 months ago

Since moving to the area 15 years ago, we have used a LOT of plumbers. But the work has often not been done right the first time, requiring multiple call backs and hassle. Since we’ve started using Hinchey, that has never been a problem! Things are done right, the first time. They’re super easy to work with — the office manager/scheduler is clear and kind and organized. The plumbers are prompt, skilled, and clean up after themselves. Most recently, they replaced our kitchen garbage disposal and it was a breeze!

Irene Haley

10 months ago

Professional, knowledgeable staff. Showed up on time and resolved issues. Would recommend

Audra Bieg

3 years ago

Hinchey Brothers Plumbing has been servicing our home on an annual basis and supporting emergencies for more than 10 years. They are fast, communicative, and always kind. Their work and repairs from hot water heater, burst pipe, and regular maintenance are good quality and don’t require rework.

Ian Osmond

3 years ago

I first used them because they are the physically closest plumbers from my house. But ever since then, for the past 20 years that I have lived there, I have always used them, and always been happy with their competence and professionalism. I have occasionally worked with other plumbers — people brought in by other contractors — and have learned to ask if we can work with Hinchey instead

Michele Valenza

4 years ago

Hinchey Brothers Plumbing office staff and workers are very professional, knowledgeable and efficient!! Mike came to do some repairs and was very thorough and quick! it is a pleasure to have an honest and respectable company to service our plumbing issues!!!

Pauline B

4 years ago

Excellent service, Mike came on time,very professional and reviewed the work he did on my boiler tune up.I have used Hinchey Brothers for several years.They have installed a gas stove, new toilets and adjusted a heating baseboard pipe for new shower. Their are honest and great.I would highly recommend them! Eileen the Office Manage-the is also great and honest about availability of their service.Eileen even contacted me the day before my appointment to confirm it! Thank you all !Keep up the great work!

E Travis

4 years ago

The tech came on time, knew what he was doing, and made quick work of fixing heating system. Will definitely use again.

Jackie Bishop

6 years ago

If you want it done right the first time call Hinchey Bros. We have had work done with other plumbers (through contractors) and know the difference. Bill installed 3 radiators in our basement that required connection to a Lochinvar Knight boiler which is an efficient system unfamiliar to most — his work is meticulous. Prior to that Kenny came out during a snow storm to get our boiler back up and running so our pipes would not freeze. Outstanding, experienced plumbers who know how to handle older homes.

Urfaulty Equipment

6 years ago

They came to my mom’s house who is 84 years old. Lied to her about what was wrong and charged her 1457 dollars. Best part of this story is they never fixed the problem. All that did was milk her for money saying what a bad job the other guy did. Real pieces of human garbage.