Boston Water Heaters

Sarah Noe

7 months ago

Our water heater failed and Rich was able to come out the same day to replace it. He stayed late and even fixed some gaps in our basement window (I was going to get to it, I promise!). He is kind and very knowledgeable. Thank you!

Sandra B.

9 months ago

Rich, ably assisted by his wife, Lori, replaced our aging furnace this week and we could not be more pleased with the entire process from start to finish. From the moment he came to give us an estimate and throughout the installation, Rich demonstrated his decades of experience and breadth of knowledge. He always explained what he was doing, and why, and his attention to detail was on display at all times. While integrating the new furnace with the present system, Rich found some things that he thought were incorrect, unsafe, or simply not up to his standards and he fixed them as if he was doing this job for his own family. Rich and Lori kept the work space pristine, they reliably showed up when they said they would, and, not insignificantly, they both were a pleasure to have around. And the new furnace is a thing of beauty to behold. Not kidding.

Ally Chovan

2 years ago

Rich is a lifesaver! I called early on a Sunday morning with a leaking water heater. He came by within an hour to check that we’d contained the leak temporarily, and came back to fully replace the tank early the next day. He performed quality work and was very kind and easygoing. Will continue to recommend Boston Water Heaters to friends and family!

Tucker Robinson

2 years ago

Highly Recommend Boston Water Heaters. My CO alarms went off this morning out of the blue and national grid had to turn off my gas. I called 15-20 heating, plumbing, and hvac companies, and BWH was the only one who offered me the same day support I needed. Despite having numerous other jobs that day, Rich was able to squeeze me into his schedule, take a look at my boiler and heating system, and give me assurance and direction on what to do next. Thank you Rich!

Isaac Dekine

2 years ago

Rich is incredibly responsive and great to work with. I called to get a quote for replacing my water heater, and within the hour, he was able to personally come out to the house, take a look at the job, provide a quote and schedule the replacement for the next day. This was the best experience I’ve ever had with a plumber – he handled every aspect of the job promptly and professionally.

Kit Block

3 years ago

Rich was terrific and the new hot water heater install was seamless! Professional, responsive and thorough!

Tom Ahern

3 years ago

Rich just finished replacing our gas boiler. Tremendous job! He puts the customer first from start to finish with a courteous and professional manner. His pricing is extremely fair and he’s true to his word. Highly recommended!

tanya Gregoire

3 years ago

Rich was professional, knowledgeable, and genuinely friendly. He did a great job for a reasonable price in a timely manner. I could tell that he really cares about his work and his customers. I highly recommend him.

Steven Jolan

3 years ago

Rich Mathews is a true professional. Can’t say enough good things about him. Answered when I called, took the time to speak with me and explain my options, got us on his calendar in a reasonable amount of time, friendly in person, and noticed a few small things that needed fixing on site and did it just because he’s a great person.

Tom Cavanagh

3 years ago

Rich was an absolute pleasure to work with from start to finish in our process of replacing an old hot water heater. Rich was responsive to our initial phone call, provided a great itemized quote and was transparent about the entire process, including permitting (which many other plumbers we called were not), installation times, and old hot water heater removal. As soon as we finalized the quote Rich got started that same evening in the permitting process and was able to install the water heater the next day early on a Friday morning. During the installation Rich clearly pointed out the process that he would take to remove the old water heater and how he’d install the new one. He even corrected an issue with water heater placement that will now allow our other neighbors in our condo unit to more easily service their units in the future. Within a few hours our new hot water heater was humming right along and we had improved hot water temperatures right away. I will be using Rich for any future hot water heater or boiler needs in the future and highly recommend him to anyone looking for these services!