Overview:
Tim Whistler Plumbing and Gas Fitting is a well-regarded plumbing service located in Silver Spring, MD. They specialize in a variety of plumbing and gas fitting services, providing customers with efficient and knowledgeable solutions.
Services Provided:
– Plumbing repairs
– Gas stove hookup
– Sewer line cleaning
– Water heater installation
– Faucet installation
– General plumbing maintenance
Hours of Operation:
Monday to Saturday: 8 AM to 7 PM
Closed on Sundays
Contact Information:
Phone: (301) 648-9676
Website: [http://timwhistlerplumbing.com/](http://timwhistlerplumbing.com/)
Customer Reviews and Sentiment:
Tim Whistler Plumbing and Gas Fitting has received a strong average rating of 4.8 stars based on 117 reviews across various platforms.
Positive feedback primarily emphasizes the company’s outstanding customer service, professionalism, and fair pricing. Customers are pleased with the level of communication and the timely arrival of service personnel.
Examples of positive reviews include:
“Outstanding customer service. They arrived early and did the work for less than I expected.” – Brian Laurence
“Great service and readily available! Explained all options clearly.” – Linda Nemec
“Prompt helpful service. Knowledgable staff with great advice.” – LLC
However, some negative sentiments have been noted, particularly regarding pricing and warranty issues:
“They charged me $590+ to unclog two sinks.” – Daniel Podor
“Refused to honor the warranty… felt like a rip-off.” – Gideon B
Review Summary:
Positive Sentiments: Exceptional customer service, professionalism, efficient communication, reasonable pricing for many services.
Negative Sentiments: High service costs, issues with warranty claims, and some dissatisfaction regarding pricing transparency.
Additional Ratings:
BirdEye: 4.8 stars based on 117 reviews, illustrating a strong customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years.
Total Lead Smart Rating: 8.4
Conclusion:
Tim Whistler Plumbing and Gas Fitting stands out as a reliable choice for plumbing services in Silver Spring, MD, known for their excellent customer service and professionalism. However, potential customers should weigh the concerns regarding pricing and warranty issues before making a commitment.
Member Since August 2024
Listing Id 383745