Ken Griffin Plumbing Services, Inc. in Columbia-MD, Maryland 21046

Ken Griffin Plumbing Services, Inc.

9375 Gerwig Ln J, Columbia, MD 21046

4 (92 reviews)

Overview:
Ken Griffin Plumbing Services, Inc. is a plumbing company located in Columbia, MD, specializing in a variety of plumbing services for both residential and commercial customers. With a solid reputation in the community, the company is known for its responsive service and skilled technicians.

Services Provided:
– Plumbing repairs
– Water heater installation and replacement
– Diagnostics of plumbing issues
– Emergency plumbing services
– Well filter servicing

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (410) 992-5875
Website: http://www.kengriffinplumbing.com/

Customer Reviews and Sentiment:
Ken Griffin Plumbing Services has a rating of 4.0 stars based on 92 reviews across various platforms.

Positive feedback highlights the company’s quick response, knowledgeable technicians, and efficient service. Many customers have praised the professionalism and courtesy of the staff.

Examples of positive reviews include:
“Ben and Josh did a great job of diagnosing the issue… They are definitely our go-to company!” – Lisa Gordon
“I would give 10 stars if that were an option!” – Robin Bregman
“Ben was kind, courteous, and had great communication.” – Kyle Disena

On the downside, there have been complaints about a decline in service quality and communication issues after the company was sold to HomeServe.

Examples of negative reviews include:
“A big change for the company and has occurred since the company was sold to HomeServe.” – Frank Stetson
“The price is more than doubled for the same service compared with 2022.” – Jane C

Review Summary:
Positive Sentiments: Quick response times, knowledgeable and courteous technicians, efficient service, fair pricing.
Negative Sentiments: Decline in service quality, communication issues, and increased costs compared to previous years.

Additional Ratings:
BirdEye: 4.0 stars based on 92 reviews, with a similar trend noted in customer satisfaction.
Total Lead Smart Rating: 6.8

Conclusion:
Ken Griffin Plumbing Services, Inc. continues to be a reliable option for plumbing needs in Columbia, MD, offering prompt and professional service. However, potential customers should be cautious and consider recent complaints about service quality and communication, particularly in light of the company’s change in ownership.

Member Since August 2024

Listing Id 350020

Contact Info

9375 Gerwig Ln J, Columbia, MD 21046
(410) 992-5875
Lead Smart Rating :
6.8/10.0

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9375 Gerwig Ln J, Columbia, MD 21046

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Reviews

Lisa Gordon

a week ago

We had an excellent experience with Ken Griffin Plumbing today. Ben and Josh did an great job of diagnosing the issue, explaining our options, and then making the repair we needed (at what we thought was a fair price). They are definitely our go-to company!

Eric Johnston

2 weeks ago

Joshua Staruk was very personable and knowledgeable. He quickly diagnosed the problem and was able to fix it. I highly recommend this company based on the work done by Joshua.

Frank Stetson

a month ago

Used to be my go to plumber. Not anymore. Haven’t been able to get a response to questions regarding a potential project. This is a big change for the company and has occurred since the company was sold to HomeServe.

Robin Bregman

3 months ago

I would give 10 stars if that were an option! I had a plumbing emergency today and Ken Griffin had Lance available to come out very quickly the same day. He was extremely courteous, professional, and skilled. I truly appreciated his time today, and would highly recommend him and the company to anyone.

Laurie Liskin

5 months ago

I love Ken Griffin Plumbing. Today, Ben and Josh came to look at my leaking hot water heater. They diagnosed the problem (advanced old age), got rid of the ancient heater, and bought and installed a new heater in less than 3 hours. They could not have done a better job. The price was well below what I expected. Ken Griffin will always be my go-to plumber.

Jane C

5 months ago

We used Ken Griffin Plumbing services more than 10 years, it used to be good. But recently, the service is not good anymore. They added the wrong media for the well filter, the price is more than doubled for the same service compared with 2022. Not sure what happened with them, anyone know if they changed the ownership or not?

Lynette Trumbore

6 months ago

My family has used Ken Griffin Plumbing Services for the past 7 years. We have always had a positive experience. Today, we had problems with a basement extractor pump, which Ben Bidas and Joshua Staruk repaired for us. Curtis, their manager, stopped by because the area of the repair is part of a future plumbing project. Ben talked me through the repair and the invoicing which I appreciated. The team was knowledgable, professional, and pleasant to work with.

kyle disena

6 months ago

I needed a water heater replaced and a bathtub drain fixed before a new tenant moved into my rental. Ken Griffin plumbing returned my call and quickly setup a service date. Ben Bidas was the assigned plumber on the job. Ben was kind, courteous, and had great communication. He took the time to explain exactly what he was doing. Next time I have a plumbing issue, I’m going to call Ken Griffin and ask for Ben!

Janna Domenico

6 months ago

We had a leak in our ceiling and called for emergency service. Our technician John Actis arrived very promptly and was very knowledgeable. We appreciated that he talked us through each step of the way as he was trying to figure out the source of the problem. He even suggested ways to help us troubleshoot any potential future issues. Rates were reasonable, even for emergency service on a weekend. Grateful to John for being so efficient and professional!

Anne Ward

7 months ago

Ben and Josh were friendly, courteous and efficient.