Roto-Rooter Plumbing & Water Cleanup

Overview:
Roto-Rooter Plumbing & Water Cleanup is a trusted plumbing service located in Baltimore, MD. They specialize in plumbing repairs and water cleanup services, offering prompt assistance to customers facing plumbing emergencies.

Services Provided:
– Plumbing services
– Water cleanup
– Clogged drain solutions
– Leak repairs
– Emergency plumbing services

Hours of Operation:
Monday to Saturday: 24 hours
Sunday: 24 hours

Contact Information:
Phone: (410) 864-3030
Website: https://www.rotorooter.com/baltimore/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Water Cleanup has received positive feedback across various platforms:

Google Reviews: 4.7 stars based on 3359 reviews.

Positive sentiments focus on the professionalism, competence, and courtesy of their plumbers. Customers have expressed satisfaction with the promptness and thoroughness of the service provided.

Examples of positive reviews include:
“Zauva is very professional, hard working and competent.” – Sandy Kingsley
“My plumber, Dama was not only extremely professional, he was kind, courteous & respectful.” – Sandra Schultz
“Mr. Dama was very professional, competent and friendly.” – William Reid

A complaint raised mentions frequent upselling attempts by the business office, which made some customers uncomfortable.

Review Summary:
Positive Sentiments: Professional and courteous service, quick response times, knowledgeable staff, and effective solutions.
Negative Sentiments: Upselling tactics by the business office.

Additional Ratings:
BirdEye: 4.7 stars based on 3359 reviews, indicating consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited with no complaints reported in the last three years.

Total Lead Smart Rating: 9.0

Conclusion:
Roto-Rooter Plumbing & Water Cleanup in Baltimore, MD, stands out for its exceptional customer service and competent plumbing solutions. The high volume of positive reviews reflects a strong reputation in the community, although potential clients should consider the upselling tactics mentioned in some reviews. Overall, it is a reliable choice for plumbing needs.