Robert Brown Plumbing, LLC

Rod Nattin

7 months ago

Great company to do business with, I highly recommend for all your plumbing needs.

Savanah McLelland

11 months ago

We had no water for 10 days waiting on a previous plumbing company. We then called Robert Brown Plumbing last night and a team was sent out first thing at 8am. Jacob and Franky were helpful and kind to walk us through the process and cost. They worked quickly and efficiently to get our problem fixed! We would highly recommend them and will not use anyone else!

money man (BELOW THA FINESSA)

11 months ago

the customer service is the worst I’ve experienced they didn’t have a time they was coming so the woman on the phone was like just wait with no time frame and the lady that was very rude they came by didn’t let me know they were coming I wasn’t there they came again called I told him 15 min he left the inconvenience these ppl put me threw is uncalled for when I tried to give them my number to call me before coming and I feel like it was unprofessional irresponsible on the plumber and the secretary and I would like to know why wouldn’t you have a idea as a company on what time would you be coming and still don’t have it done yet

Amanda Chastain

a year ago

I wish I could give zero stars. Called and explained what the issue was with my shower. I already had a different plumber out that was not able to fix the issue, but they were able to identify the problem and let me know. When I called to make the appointment, I told them exactly what the other plumber had told me the problem was. Robert Brown Plumbing sent out two guys that were at my house for 20 minutes. They told me the exact same information that I already knew and told me that they weren’t able to fix it that day and would need to order new parts to fix the shower. They said they would be in touch with me about ordering the parts and next steps. They charged me $200 and they were in my house for 20 mins. I NEVER HEARD BACK FROM THEM. That’s poor business. Even if you aren’t able to fix the problem or order the part, you still let someone know. Especially after you charged them $200 for essentially nothing.

thomas herb

a year ago

Eagle Sewer installed a manhole sleeve and reattached our main in a terrible manor. Problems for years with this, it was literally swallowing up our front yard, dirt disappearing on a massive scale…Robert figured it out quickly with the camera and got us dug up, repaired and filled back in in less than 6 hours…Amazing work!!

Chris Fick

a year ago

Still waiting for a reply from an email estimate dated 07 Jul 22. Went another route.

dexter rhodes

2 years ago

Good morning 🙏 🌄 …

Richard Carroll

2 years ago

When you come home from running an errand to find your water tank running all over the floor, Who do you call? We’ve used Robert Brown plumbing a few times in the past for some minor fixes and always been happy with them. So at 9:00 in the morning with water running out of my hot water tank closet and no way to turn it off I called Robert Brown plumbing, they had somebody here within an hour to turn the water off thankfully and by 1:30 in the afternoon had replaced my hot water tank! Friendly confident people great to do business with!

Cody

2 years ago

I called at 11:36AM and Nathan showed up at 1PM. He’s a very nice fella and knocked out our clogged drain line to get us back in service quickly and efficiently. First time I’ve had to call a plumber out but I feel the price was very reasonable and worth the service provided. Hopefully I won’t need “on the spot” plumbing services again, but if I do, I know who I’ll be calling! Thanks Nathan. Top notch!

alan smith

2 years ago

Wow where to begin. First off be very cautious with this business! My hot water heaters needed replaced so I’m quickly calling around for pricing. This was by far the highest quote, by more than $6000 to do the same work that multiple other companies charged way less. Not sure if their quality of work is just that much better (highly doubt it since they would only drain and not haul away the old tanks) or if this company just wanted to take advantage of the situation. Either way being quoted close to $9k to replace 2 water heaters in an easily accessible attic is insane!! Be cautious, do your due diligence and shop around. This company should be embarrassed. * * ** Response to the company reply*** I appreciate the response and your acknowledgement for the excessive charges. What’s unsettling is that none of this was discussed when Robert did a site visit. All I requested was two hot water tank replacements. He made no mention of copper needing replaced down to the 3/4, in fact 3 other companies acknowledged that the copper was completely fine. Later on I welcomed a discussion with Robert regarding what he seen that multiple other professionals may have missed but no response…that’s horrible customer service. Additionally, something that you left out of your reply was the extra line item that said if the copper in the wall is deemed bad it’d have to be ripped out and replaced with no responsibility for your company to replace dry wall… For what reason would it be suspected that copper would deteriorate and need my walls ripped apart except for the company to lay the ground work for making this an even more costly job, that is despicable. Furthermore, there are other irregularities with what you wrote and I wish I could upload the quote but unable to within this review. Regardless, I stand by my review and am simply writing it as awareness for others who may be subjected to inflated prices or shady practices by tricking customers to think they need to gut their entire home of perfectly fine piping. The work is now complete, covering everything that was quoted (minus gutting the copper from the walls that wasn’t even quoted and would have been more) for a total of $6,890 LESS than what you quoted. That is something that cannot be justified no matter how the company will try to put it into words. I hope this real and transparent review helps the company find ethics and operate honesty as you can all do better. I also hope it helps other potential customers who are in an emergency situation know there are more than likely better options and to shop around.