2M Plumbing and Piping

Tiphanie Tomsick

a year ago

The gentleman they sent to my home was consulting google to troubleshoot my issue and even though I sent them all the information for my water heater 4 days prior to my appointment they did not verify that they had the correct parts. When I called the office to find out how long it would take to get the part and let them know how frustrated I was Heather got very defensive and ultimately stated they would not be coming back to my home. I’m frustrated that I will not have hot water for longer but I’m ok not continuing to do business with this company. I am tired of these trade businesses thinking they can treat people however they want because it’s a specialized trade. It might be inconvenient but I want people who are professional and care about their customers. I would not recommend this company. I was not given a diagnosis for what was wrong they only brought the part the gas company said was emitting carbon monoxide. That is why I I didn’t pay the deductible. During the call Heather wouldn’t give me the opportunity to say I would pay when they came back she just went straight to we’re not coming back. actually don’t have any issue with tradesmen this particular person clearly was out of his element if he is asking Google to diagnose the issue which I had already done my self. It’s these type of owners that feel like they can treat you poorly because they think they have all the control. Thankfully Louisville is pretty large and there are multiple options to choose from.

Tres Jackson

a year ago

Gentleman was kind and thorough. He did a great job.