Tatro Plumbing

Overview:
Tatro Plumbing is a plumbing service located in Garden City, Kansas. The company specializes in providing plumbing solutions to both residential and commercial clients, aiming to resolve various plumbing issues efficiently.

Services Provided:
– Emergency plumbing services
– Leak detection and repair
– General plumbing repairs
– Installation of plumbing fixtures
– Drain cleaning

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (620) 277-2167
Website: www.tatroplumbing.com

Customer Reviews and Sentiment:
Tatro Plumbing has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 42 reviews.

Positive feedback highlights the company’s promptness, professionalism, and knowledgeable staff. Customers have commended the quality of service provided by individual technicians.

Examples of positive reviews include:
“With their help and expertise, they were able to solve our issues and were the kindest crew we could have asked for.” – Heather Nonhof
“Always prompt, professional, and detail oriented.” – Matt YZF

However, some reviews express dissatisfaction with customer service and unresolved issues, including billing disputes and inadequate communication.

Examples of negative reviews include:
“I’d give a review on their work but never even made it that far.” – Kimberly
“Paid 3 times to get a leak under tub fixed and still didn’t get the job done right.” – Carlos Castillo

Review Summary:
Positive Sentiments: Prompt service, knowledgeable staff, professional behavior, good problem-solving skills.
Negative Sentiments: Poor customer service, unresolved issues, inadequate communication.

Additional Ratings:
BirdEye: 3.9 stars based on 42 reviews, reflecting a similar trend with a combination of positive and negative feedback.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service quality and communication over the past three years.
Total Lead Smart Rating: 5.4

Conclusion:
Tatro Plumbing offers a range of plumbing services in Garden City, KS, with a notable emphasis on customer experience from individual technicians. However, potential clients should be cautious about the mixed feedback concerning customer service and communication before making a choice.