Overview:
Goshen Plumbing & Heating is a plumbing service based in Goshen, Indiana. The company provides a broad range of plumbing services, including repairs, installations, and emergency services.
Services Provided:
– Plumbing repairs
– Toilet replacements
– Sewer line services
– Emergency plumbing services
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (574) 533-1003
Website: http://www.goshenph.com/
Customer Reviews and Sentiment:
Goshen Plumbing & Heating has an overall rating of 4.1 stars based on 34 reviews.
Positive sentiments emphasize the company’s professionalism, prompt service, and quality work. Customers have particularly appreciated the emergency response and the effective resolution of plumbing issues.
Examples of positive reviews include:
“Called Sat morning as we had a small flood starting in basement from sewer back up… The guy they sent out was very professional and had us up and running in no time.” – Linda Weaver
“Punctual, professional, quality work.” – Doug Bontrager
However, there are negative sentiments regarding customer service issues and pricing. Some customers reported dissatisfaction with the responsiveness and communication regarding quotes.
Examples of negative reviews include:
“Called this Business… but they said they would have no problem doing that… truly a let down.” – Robert Gard
“No, we don’t do furnace inspections goodby sir.” – Michael Haines
Review Summary:
Positive Sentiments: Professionalism, quality work, prompt emergency service.
Negative Sentiments: Communication issues, high prices, lack of follow-up on quotes.
Additional Ratings:
BirdEye: 4.1 stars based on 34 reviews, affirming the general customer satisfaction despite some complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). Actual complaints and customer dissatisfaction noted.
Total Lead Smart Rating: 6.5
Conclusion:
Goshen Plumbing & Heating appears to be a reliable option for plumbing services in Goshen, IN, with strengths in professionalism and prompt response to emergencies. However, potential customers should consider the mixed reviews, particularly regarding communication and pricing issues, before making a decision.
Member Since August 2024
Listing Id 358018