Earl Gray & Sons Plumbing

Overview:
Earl Gray & Sons Plumbing is a reputable plumbing company located in Franklin, IN. They provide a range of plumbing services including installation, maintenance, and repair, with a strong emphasis on customer satisfaction and professional service.

Services Provided:
– Installation of water softeners and heaters
– Sump pump services
– Garbage disposal repair
– Kitchen and bathroom faucet installation
– General plumbing maintenance

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (317) 736-0372
Website: http://www.earlgrayandsons.com/

Customer Reviews and Sentiment:
Earl Gray & Sons Plumbing has received a generally positive reception across various platforms:

Google Reviews: 4.7 stars based on 399 reviews.

Positive feedback highlights the company’s knowledgeable and professional staff, quick response times, and excellent customer service. Customers have appreciated the thoroughness and competence of the technicians.

Examples of positive reviews include:
“Kye did a great job with the installation of a PRV, water softener and water heater.” – Thomas Hale
“Knowledgeable and capable professionals that have the heart of a teacher.” – Patrick Wooten
“Great customer service, knowledgeable and friendly.” – David Arvin

However, there is a mention of a review indicating room for improvement, particularly regarding overall communication and service consistency.

Example of negative feedback:
“There is room for improvement for most companies and this holds true with Earl Greys & Sons.” – David Southworth

Review Summary:
Positive Sentiments: Professional service, knowledgeable staff, effective communication, quick response, and overall customer satisfaction.
Negative Sentiments: Areas identified for improvement, particularly in service consistency and communication.

Additional Ratings:
BirdEye: 4.7 stars based on 399 reviews, reflecting a strong trend of customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of A+.

Total Lead Smart Rating: 8.4

Conclusion:
Earl Gray & Sons Plumbing appears to be a reliable choice for plumbing services in Franklin, IN, known for their professionalism and quick service. However, some customers suggest that there are areas for improvement in service consistency, which potential clients should consider.