Simply Water Heaters in Fort Wayne, Indiana 46818

Simply Water Heaters

3517 Focus Dr Ste B, Fort Wayne, IN 46818

3.7 (6 reviews)

Overview:
Simply Water Heaters is a plumbing service located in Fort Wayne, Indiana, specializing in water heater installation and repair. The company is known for its responsiveness and satisfactory workmanship, although it has received mixed customer feedback.

Services Provided:
– Water heater installation
– Water heater repair
– Plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (260) 305-2102
Website: www.simplywaterheaters.com

Customer Reviews and Sentiment:
Simply Water Heaters has a mix of positive and negative reviews across different platforms:

Google Reviews: 3.7 stars based on 6 reviews.

Positive feedback often highlights the professionalism and efficiency of individual technicians:
“Austin was excellent… Got the job done well and fast.” – David Castellanos
“It is so reassuring to know… he is so trustworthy and friendly.” – mark stoner

Conversely, there are multiple complaints about poor customer service and communication:
“This company is an absolute joke… poor customer service.” – Chris Pappas
“I am SO sick of calling and begging someone to help me here…” – Alley

Review Summary:
Positive Sentiments: Skilled technicians, timely responses, reasonable pricing, and friendly service.
Negative Sentiments: Customer service issues, poor communication regarding warranty claims, and unresolved complaints.

Additional Ratings:
BirdEye: 3.7 stars based on 6 reviews, confirming the mixed feedback from customers.
Total Lead Smart Rating: 5.8

Conclusion:
Simply Water Heaters in Fort Wayne, IN, has garnered a variety of reviews highlighting its skilled technicians and reasonable pricing. However, potential clients should weigh the positive sentiments against notable communication issues and unresolved customer complaints before choosing their services.

Member Since August 2024

Listing Id 356067

Contact Info

3517 Focus Dr Ste B, Fort Wayne, IN 46818
(260) 305-2102
Lead Smart Rating :
5.8/10.0

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Listing location

3517 Focus Dr Ste B, Fort Wayne, IN 46818

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Reviews

David Castellanos

5 months ago

Austin was excellent. He was on time, proficient, polite and friendly. Got the job done well and fast. Very pleased.

mark stoner

a year ago

It is so reassuring to know that every time I call Jason for a plumbing problem, he will respond very promptly, do a quality job with repair or new installation, and do it at a very reasonable price. I will never use anyone else because I know that he is so trustworthy and friendly.

Chris Pappas

3 years ago

This company is an absolute joke. Not once, but twice we’ve tried to use them through our home warranty service. First attempt to use them, for a simple water heater repair it was going to take 2 weeks to send someone out. Couldn’t wait that long. 2nd time, I submitted a ticket with our warranty company. They kept telling me we are sending messages to our techs, no return calls from the techs after 36 hours. Now, we have to pay out of pocket because of this poor customer service.

Alley

4 years ago

It takes a lot for me to write a bad review. Absolutely do NOT use this company. I had some work done through my warranty company back in January 2019. They never submitted the claim but took the $100 deductible I paid. I have been fighting with my warranty company to cover the repair cost of the two holes in my ceiling from the plumbing fix because Jason from Simply Water Heaters never sent in the Service Report. I have called them several times a week and spoke with Erica who says they sent it but then clarified they actually only sent in the dimensions of the holes they cut open. Jason keeps saying he will call me but never does, they won’t give ME a copy of the service report, and no one can give me a better break down of the bill because I’m now totally skeptical and wondering if they over charged me and walked away from submitting it to the warranty company. I am SO sick of calling and begging someone to help me here, all I’m asking is for some information and no one can be bothered. Find somewhere more trustworthy.