Old World Plumbing in St. Charles, Illinois 60174

Old World Plumbing

555 S S Kirk Rd suite c, St. Charles, IL 60174

4.8 (13 reviews)

Overview:
Old World Plumbing is a plumbing service located in St. Charles, Illinois. Known for their reliable and quality plumbing repairs, the company is committed to providing excellent customer service and effective solutions for various plumbing issues.

Services Provided:
– Water heater repairs and replacements
– Drain rodding
– Sump drain repairs
– Fixture upgrades
– General plumbing maintenance

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (630) 315-0888
Website: https://www.oldworldplumbing.com/

Customer Reviews and Sentiment:
Old World Plumbing has received predominantly positive feedback across various platforms:

Google Reviews: 4.8 stars based on 13 reviews.

Positive sentiments emphasize the professionalism, quality of work, and effective service from their team. Customers highlighted the quick response time and satisfaction with repairs performed.

Examples of positive reviews include:
“Highly recommend OWP.” – Tom Martin
“Armando was professional and used all PPE.” – S. Hutchinson
“Great teamwork, fast and professional.” – FORMSTECH PRINT

However, there is at least one notable complaint regarding a lack of communication and unsatisfactory billing practices, which led to customer dissatisfaction.

Negative sentiment example:
“I did not receive a quote before the work was started and never received an itemized bill.” – Adrienne Michalek

Review Summary:
Positive Sentiments: High-quality service, professionalism, quick response, and thorough work.
Negative Sentiments: Issues with billing and itemized invoices, lack of communication.

Additional Ratings:
BirdEye: 4.8 stars based on 13 reviews, reflecting a strong trend of customer satisfaction but with some issues raised.
Better Business Bureau (BBB): The business currently has no accreditation with a BBB rating of NR (No Rating), with at least one complaint reported in the last three years.

Total Lead Smart Rating: 7.5

Conclusion:
Old World Plumbing appears to be a dependable choice for plumbing services in St. Charles, IL, recognized for their quality work and professional team. However, potential customers should be aware of the mixed reviews regarding billing practices and communication before making a decision.

Member Since August 2024

Listing Id 385076

Contact Info

555 S S Kirk Rd suite c, St. Charles, IL 60174
(630) 315-0888
Lead Smart Rating :
7.5/10.0

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Listing location

555 S S Kirk Rd suite c, St. Charles, IL 60174

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Reviews

Tom Martin

a year ago

My old water heater was acting up and Mike the plumber fixed it right away. They use quality parts. Hallie in scheduling was A+++. Highly recommend OWP. Tom

Dean Lappi

2 years ago

Dan Ristau of Valley Fire Protection & Plumbing Systems, LLC did amazing work fixing our sump drain outside. 5 out of 5 stars

Adrienne Michalek

2 years ago

I have used this company in the past, a few times, and was happy with them. This past time, I did not receive a quote before the work was started and never received an itemized bill. The plumber wrote 5.0 hrs in on the bottom of the paper. He was only here 3.5 hrs….an hour of which he was out shopping. I figured a plumber would have parts, especially when I told them ahead of time the work I wanted done and sent pics. They charged me an hour labor for him to go shopping. I asked for an itemized bill from billing and received the worst customer service. I was shocked because I used this company before….I’ve recommend them. Never again.

S. Hutchinson

3 years ago

Armando came out to replace a leaking hot water heater, part of a 2 water heater system. He was professional, used all PPE, was careful with moving the old water heater out, and the new one in. This is the second time we have had Armando do work for us. Highly recommend!

nikki peterselli

3 years ago

Armondo came highly recommended so I sent his number to my father in law when he needed some help (which he rarely seeks!). He said Armondo was excellent and a very nice guy. I will not pass contacts on to my f-i-l unless they’re very solid; Armondo came through! Will definitely call these guys again when we need plumbing assistance.

FORMSTECH PRINT

4 years ago

Great Team work. Cassie pointed me in the right direction. Rob came to rod out to the main sewer and super fast and Professional. Job well done. Thanks to all. Patty Gunnells

Elizabeth Perry

4 years ago

Robert was great! He figured out my project quickly and the price was fair! I am so happy with my new garage faucet! Thanks again!

Maddie Gatz

4 years ago

Called for drain rodding, Kim scheduled quickly, plumber was on time and very clean, billed correctly. Plumber spent a few minutes with me explaining options for upgrading fixtures with my master bath. Will us them again!

Logan Fleisher

4 years ago

Old world plumbing did a great job. Armando was on time and very professional. Will use again!

L LM

5 years ago

I was having family over for the upcoming holiday and my kichen sink began to backup. I thought it was the garbage disposal, but called Old World Plumbing, now part of Valley Fire in Batavia. They came out immediately, told me that the Garbage Disposal was fine and they only need to rod the kitchen sink. This saved a lot of money since the Plumber told me the problem was not replacing the garbage disposal. He fixed it quickly was very polite and knowledge. I would recommend using this plumbing service.