Arce Plumbing & Sewer in Northlake, Illinois 60164

Arce Plumbing & Sewer

72 W Lake St, Northlake, IL 60164

3.8 (28 reviews)

Overview:
Arce Plumbing & Sewer is a plumbing service provider located in Northlake, IL. The company specializes in a variety of plumbing services, including repairs and installations, with a focus on customer satisfaction and professional service.

Services Provided:
– Leak repairs
– Water tank replacement
– Sewer repairs
– General plumbing services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (312) 532-9569
Website: https://arceplumbing.com/

Customer Reviews and Sentiment:
Arce Plumbing & Sewer has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 28 reviews.

Positive feedback highlights the professionalism, quick service, and courteous staff. Customers have noted their efficiency and ability to resolve issues promptly.

Examples of positive reviews include:
“Sergio and Antonio were outstanding! Keep up the good work!” – Frida Cisneros
“They were very professional and quickly had us with hot water again.” – Mary Matthews
“Tony and his team were super friendly and did a great job.” – Dan Buscher

Negative feedback includes concerns about unprofessional behavior and dangerous driving by the company’s staff.

Examples of negative reviews include:
“Never been a customer but their crews are dangerous drivers.” – Stephen Barros
“They never showed up for our scheduled appointment. Very unprofessional.” – Natasha Mathew

Review Summary:
Positive Sentiments: Professional and efficient service, knowledgeable staff, and friendly demeanor.
Negative Sentiments: Dangerous driving by employees and missed appointments.

Additional Ratings:
BirdEye: 3.8 stars based on 28 reviews, indicating a trend of customer satisfaction but with significant concerns raised.
Better Business Bureau (BBB): The business has a profile with no accreditation. It has received one complaint within the last three years, which remains unresolved.

Total Lead Smart Rating: 5.5

Conclusion:
Arce Plumbing & Sewer presents a mixed bag for potential customers in Northlake, IL. While many reviews commend the professionalism and quality of work, issues related to communication and customer service suggest that prospective clients should proceed with caution.

Member Since August 2024

Listing Id 373517

Contact Info

72 W Lake St, Northlake, IL 60164
(312) 532-9569
Lead Smart Rating :
5.5/10.0

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72 W Lake St, Northlake, IL 60164

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Reviews

Dan Buscher

3 weeks ago

Tony and his team were super friendly and did a great job.

Frida Cisneros

a month ago

Sergio and Antonio were outstanding! Keep up the good work!

Mary Matthews

3 months ago

Sergio and Roberto came to replace our hot water tank. They were very professional and quickly had us with hot water again. Thank you

Tom “all vinyl all day” Griffiths

3 months ago

Sergio Roberto were great. Got us done quickly and were very nice to deal with

Stephen Barros

3 months ago

Never been a customer but their crews are dangerous drivers. Just had a van almost run me and another car off the road. Further down the road another truck that said supervisor cut off several people to cross 3 lanes of traffic for a turn. Both on their phones. Whoever was driving south down Rand Rd in Kildeer at 530p today needs to be fired. Both drivers.

jacopo ponticelli

a year ago

Very professional, Luis and Jose were great.

Arlene Crittendon

2 years ago

Excellent staff , and job performed. I am definitely using them again come spring. Also, workers are very acknowledgable.

Adrian Rosales

2 years ago

Very professional company

Janet Cepek

3 years ago

Contacted ARCE Plumbing & Sewer to repair a leak in the sewer pipe of 2 Town Houses in our Association. The crew lead by Luis was very prompt, knowledgeable & courteous. The job included breaking up the sidewalk , repairing the sewer pipe & placing new concrete sidewalk for both Town Houses. The entire job took 3 days. The crew worked very fast . Luis took time to explain everything that they were doing each day. Would recommend them . Janet Cepek

Natasha Mathew

4 years ago

They never showed up for our scheduled appointment. Did not even bother to communicate that they won’t be coming. Very unprofessional.