J.E.M Plumbing in Mokena, Illinois 60448

J.E.M Plumbing

19551 Glennell Ave, Mokena, IL 60448

4 (8 reviews)

Overview:
J.E.M Plumbing is a family-owned plumbing business located in Mokena, IL. With a history spanning three generations, they offer a range of plumbing services to the local community, emphasizing reliability and customer relationships.

Services Provided:
– Plumbing repairs and installations
– Diagnosis of plumbing issues
– Installation of sump pumps and ejector pumps
– Bathroom construction

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (708) 478-3833
Website: http://www.mokena-plumber.com/

Customer Reviews and Sentiment:
J.E.M Plumbing has received a mix of reviews across various platforms:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback highlights the company’s quality of materials, conscientious work, and overall effectiveness in plumbing services.

Examples of positive reviews include:
“Was referred to JEM by a friend. They are AMAZING!!!” – A AAAAA
“Great service. Would highly recommend JEM.” – Jack Bahnaman
“I have used JEM Plumbing for years and they are always extremely conscientious…” – Brandon Wilson

The negative feedback notes issues with reliability and communication, with some customers feeling neglected after initial contact.

Examples of negative reviews include:
“Avoid. Extremely unreliable.” – Bill Curtin
“I have spent months trying to work with him…” – Bill Curtin
“Charged me $78 for a diagnosis and didn’t know what was wrong.” – Patrick Sydor

Review Summary:
Positive Sentiments: Quality materials, conscientious service, effective plumbing solutions.
Negative Sentiments: Issues with reliability, communication, and customer follow-up.

Additional Ratings:
BirdEye: 4.0 stars based on 8 reviews, reflecting similar trends of satisfaction mixed with concerns about reliability.
Total Lead Smart Rating: 5.5

Conclusion:
J.E.M Plumbing appears to be a decent choice for plumbing services in Mokena, IL, known for their quality workmanship and conscientiousness. However, potential customers should be aware of the mixed reviews, particularly regarding reliability and communication, before making a decision.

Member Since August 2024

Listing Id 370834

Contact Info

19551 Glennell Ave, Mokena, IL 60448
(708) 478-3833
Lead Smart Rating :
5.5/10.0

Get A Quote Claim

Listing location

19551 Glennell Ave, Mokena, IL 60448

Get Direction

Reviews

A AAAAA

4 years ago

Was referred to JEM by a friend. They are AMAZING!!! I will never use anyone else! Ann B. Tinley Park IL

Jack Bahnaman

4 years ago

Great service. Would highly recommend JEM.

Bill Curtin

4 years ago

tl;dr – AVOID. Extremely unreliable. I moved into the area recently and was looking for a reliable long-term plumber. After talking with Bob and his son, I hired them to do some plumbing work and got an estimate to run gas pipe in the attic. I liked that they were a local, family-owned business going on three generations. He came to do the plumbing job, but it was July and he told me he couldn’t do the attic pipe until it got cooler. After I told Bob I wanted to schedule the work, we had trouble connecting, which I chalked up to being out of town for a week. But it was a consistent theme over the three months I spent trying to work with him. I NEVER got a call from Bob; the only times we ever spoke were when I reached out to him. He would tell me “maybe we can get that in next week,” or something similar, and never get back to me. Last week I pinned him down and said I needed to get the job done. He asked for dates; I gave him three. Today (11/12/19) he told me it was now too cold. Bob strung me along for THREE SEASONS from too hot to too cold. When I brought this up, he told me he his long-term customers were his priority, and he just couldn’t fit me in. The irony? I spent four months trying to be a long term customer…and now kind of feel like I am!

Patrick Sydor

6 years ago

Jem came to my home for a water issue two people spent about a half hour and informed me that they didn’t know what was wrong and charged me 78.00 for a diagnosis. And asked me to call them when I found out what the problem was.

Brandon Wilson

7 years ago

I have used JEM Plumbing for years and they are always extremely conscientious and use quality materials. I have had them install sump pumps, ejector pumps, sump pump backup systems and even full new bathroom constructions.