Roto-Rooter Plumbing & Water Cleanup

Overview:
Roto-Rooter Plumbing & Water Cleanup is a highly-rated plumbing service located in Evanston, IL. Known for its reliable plumbing solutions, the company specializes in a range of services including plumbing repairs, water cleanup, and installation services, with a strong emphasis on customer satisfaction and professionalism.

Services Provided:
– Plumbing repairs
– Water cleanup
– Faucet installation
– Sump pump diagnostics
– Water heater replacement

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (847) 866-8118
Website: https://www.rotorooter.com/evanstonil/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Water Cleanup enjoys an outstanding reputation based on numerous customer reviews, with a rating of 4.9 stars from 879 reviews.

Positive feedback highlights the company’s professionalism, expertise, and quality of service. Customers consistently praise the knowledge and politeness of technicians, particularly one named Chris.

Examples of positive reviews include:
“Chris was a true professional!… He is definitely an asset to your company!” – Diana Ievans
“Excellent service! Chris was very knowledgeable and provided us with a great experience.” – Tommy
“Excellent quality and timely service, professional, and good communication.” – W. N.

The main complaint noted was regarding a misunderstanding about charges for a service that was initially stated as free, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: High professionalism, knowledgeable technicians, effective communication, timely service.
Negative Sentiments: Issues with billing practices and customer expectations.

Additional Ratings:
BirdEye: 4.9 stars based on 879 reviews, showcasing impressive customer satisfaction.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating), with no complaints reported in the last three years.
Total Lead Smart Rating: 9.0

Conclusion:
Roto-Rooter Plumbing & Water Cleanup is a commendable choice for plumbing services in Evanston, IL. The business is particularly noted for its professionalism and high-quality service provided by experienced technicians. However, potential customers should be mindful of the billing issues raised in a few reviews before utilizing their services.