Overview:
Prime Plumbing Service is a plumbing company located in Chicago, IL. The company provides a variety of plumbing services, including repairs, repiping, and general maintenance, with a focus on timely and professional service.
Services Provided:
– Plumbing repairs
– Repiping
– Water heater installation
– Toilet repairs
– General maintenance
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (773) 825-3204
Customer Reviews and Sentiment:
Prime Plumbing Service has received mixed reviews across various platforms:
Google Reviews: 3.8 stars based on 24 reviews.
Positive feedback highlights the professionalism, responsiveness, and quality of work. Customers appreciated the courteous nature of the staff and the effective solutions provided.
Examples of positive reviews include:
“Very pleased with the entire experience.” – Zachery Smallwood
“Ben did amazing work for us. He couldn’t have been more professional.” – Laurie Smith
“The plumbers did an awesome job! They were professional, knowledgeable, friendly.” – Jacob Mendoza
Negative sentiments involve issues related to pricing, poor service recovery, and unexpected fees. Several customers expressed dissatisfaction with the high charges for service calls and the lack of follow-up support.
Examples of negative reviews include:
“Shoddy work, very unprofessional, most unreliable company I have dealt with.” – Kevin M
“They charged a trip fee $200 just to come out for estimate.” – Shirley Huang
“Be cautious with this place! Not sure if their business is legitimate.” – Christine M.
Review Summary:
Positive Sentiments: Professionalism, timely service, courteous staff, quality workmanship.
Negative Sentiments: High service fees, unresponsive customer service, issues with service reliability.
Additional Ratings:
BirdEye: 3.8 stars based on 24 reviews, reflecting a balance of satisfaction but with notable concerns.
Total Lead Smart Rating: 5.5
Conclusion:
Prime Plumbing Service offers a range of plumbing services in Chicago, known for their competent and professional staff. However, potential customers should weigh the mixed reviews, particularly regarding pricing and service follow-up, before making a decision.
Member Since August 2024
Listing Id 348817