Overview:
Pierce Plumbing Service is a plumbing company located in Chicago, IL. They provide a range of plumbing services to residential customers and have garnered both praise and criticism from clients over the years.
Services Provided:
– Leak detection and repairs
– Toilet repair and installation
– Emergency plumbing services
– Pipe replacement
– Installation of water heaters
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (773) 985-8803
Customer Reviews and Sentiment:
Pierce Plumbing Service has received a mix of ratings across multiple platforms:
Google Reviews: 3.7 stars based on 18 reviews.
Positive feedback highlights the company’s responsiveness, courteous technicians, and thorough work. Customers appreciated the honesty and efficiency displayed, especially in emergency situations.
Examples of positive reviews include:
“…went above and beyond on a weekend when our tankless water heater broke…” – Jon Gonzalez
“…spent several hours at my house to locate a leak and were able to save us a lot of money…” – Bonnie Wilson
“Mark contacted me immediately and came out shortly thereafter…” – Lisa Flannery
In contrast, several reviews express disappointment regarding communication issues and unsatisfactory resolutions to plumbing problems, especially after service-related incidents.
Negative feedback includes:
“I hired Pierce Plumbing to replace a wax seal…they have taken NO responsibility…” – Ross Campbell
“…told I had to pay $120 service fee anyway…Yet, never received an estimate…” – Miki Deen
Review Summary:
Positive Sentiments: Responsive service, skilled technicians, effective leak detection, and thorough communication during emergency situations.
Negative Sentiments: Issues with accountability, poor communication after service, and discontent with pricing transparency.
Additional Ratings:
Total Lead Smart Rating: 5.5/10
This rating reflects the company’s decent customer satisfaction but is affected by persistent complaints and communication issues noted in the reviews.
Conclusion:
Pierce Plumbing Service has a mixed reputation in the Chicago area, displaying strengths in technical skills and emergency responsiveness. However, potential customers should be cautious, paying attention to the recurring complaints regarding service follow-up and accountability before deciding to engage their services.
Member Since August 2024
Listing Id 348805