Mr. Rooter Plumbing Of Roswell –

Bronagh Lavery

a day ago

Daniel was prompt, very professional and helpful with detailed explanations of recommendations and associated financial estimates.

Donna Wilds

2 days ago

Mitchell Compean was extremely professional and personable. He explained in extensive detail what he was doing and why. Due to his professionalism other problems were detected and corrected. I am vey impressed and grateful for the service he provided.

Richard Clark

2 days ago

The service was excellent! Daniel Relf was very professional and courteous. He called when he was 10 minutes away, ask questions about my problem, and even went above and beyond to check my heating unit’s psi. Fixed the problem very quickly and efficiently.

barry rardeen

5 days ago

Luke was great and my repair was very quickly.

Jacquelyn Rippy

a week ago

Joseph, the technician who came to my home was very knowledgeable and concerned about my plumbing problem. And he perfomed his job well. Thanks Mr.Rooter.

Meg Janinda

a week ago

Great service and they were at my home when they said they would be no waiting all day.

Randy Hillhouse

a week ago

Great response time. Very courteous. Very helpful. I wanted to be of assistance so I offered several times. At the end he told me to put the shower knob together after the leak was repaired and to screw on the back plate to the wall. I assume he was guiding me as I screwed it back on so I didn’t overtighten it that caused the original problem. I am not certain I put the knob back together correctly though. I would recommend them.

Julia N.

a week ago

For this review, I give Mr. Rooter (specifically Joe Ventimiglia and his team – Mitch and John) 5 stars for the QUALITY OF WORK that they did for us. It was excellent/outstanding. Note: Unfortunately, at the same time I would give only 2 stars for the quality of communication and for the scheduling process for our project. The scheduling was not consistent and often left us wondering if/when they would show up. And it did not measure up to match the quality of workmanship which was excellent. During his visit for the estimate, Joe was prompt, respectful, knowledgeable, asked questions, engaged with us and the design materials (drawings and descriptions) that we had prepared, was willing to enter the crawl space to assess the plumbing situation (a disaster left over from a previous plumber who could not finish the work) and listened to us. He let us know that he would work on getting us a written estimate as soon as possible. Within a day or so, Joe was able to send us an estimate. That was amazing in and of itself (most plumbers take 3-5 days to generate an estimate and some never follow up at all). After reviewing the estimate, we decided to go with Joe and his team (Mr. Rooter). Within the same week, Joe and his team (Mitch and John) removed all of the faulty, partially installed mess of plumbing work that the previous plumber had “installed” for us. Joe and his team also brought all of the supplies to stage them for the next week’s work. Before I share more of the job, let me just say that Joe and his team (Mitch and John) were professional, respectful and documented their work. Mitch was extremely personable, very respectful and conducted himself with dignity and excellence on the job. John was polite and answered questions when asked. Both Mitch and John added to the already high level of skillful excellence that Joe brought to the job. The following week, Joe and his team worked on replacing all of the drains and supply lines under our home (in our crawl space) as well as roughing in all of the connections, drains and dry vents in our bathroom space (going from 1.5 baths to 2 baths in a complete gut with dry vents that had to be reconnected and tied into the whole system). Their work set the stage for the construction team that was doing our remodel. Seeing Joe’s (and Mitch and John) finished work has been amazing. The work is clean, precise, completed according to code, and has corrected all of the errors and sloppiness of the previous plumber’s work. Joe/Mitch/John’s work is also going to allow us to prevent leaks in the future. At the start of this project, I said I wanted “pretty pipes” (meaning clean, well done, leak-proof, neat, organized, code-worthy, and otherwise excellently installed) and that is what we now have. The only area that was not as excellent was the poor communication around scheduling. Often, we were told that Joe, or Joe and his team, would be at our house on a certain day or at a certain time and we often did not hear from anyone until late in the day/the end of the day when Joe would let us know that the schedule had shifted or that he would need to reschedule for the next day or the following day. Of course, we can understand and give grace when that happens once but when it becomes a pattern, it feels disrespectful. It happened several times and we tried to just be flexible. However, after the 3rd time, we ended up speaking to a supervisor about the situation. Thankfully, Mr. Rooter’s supervisor was helpful and swift in resolving our concerns and the job was completed with the same skill and excellence that Joe and his team demonstrated throughout the job. Overall, we are very glad that we worked with Joe, Mitch and John and we are grateful for their excellent skill and the high quality of their finished work. We are so thankful for the completed bathroom plumbing for our 2-bathroom remodel project.

LaKeasha Thomas

a week ago

Had a waterline break under the drive way and John was able to come out within the hour when I first initially made the appointment on the same day to start the repairs.He came back the next day (July 4th) to complete the job. Excellent service and communication. Will definitely recommend and use again.

Leon Killebrew

2 weeks ago

Great courteous ahead of time help. Communication was great. Will definitely use again when the need arises