Wilson Plumbing

Overview:
Wilson Plumbing is a plumbing service based in Rome, GA, providing reliable and professional plumbing solutions for both residential and commercial clients. Established with a strong emphasis on customer service, Wilson Plumbing has built a reputation for its knowledgeable staff and prompt response to plumbing emergencies.

Services Provided:
– Plumbing Repairs
– Water Heater Installation and Repair
– Emergency Plumbing Services
– Drain Cleaning
– Leak Detection

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (706) 295-2996

Customer Reviews and Sentiment:
Wilson Plumbing has received predominantly positive reviews across multiple platforms:

Google Reviews: 4.4 stars based on 19 reviews.

Positive feedback emphasizes the company’s professionalism, quick response times, and knowledgeable technicians. Customers frequently commend the exceptional service provided in emergencies, noting that the staff are friendly and very helpful.

Examples of positive reviews include:
“Been using these guys for over 10 years. They are friendly knowledgeable and professional!” – Amanda Corbin
“Very professional, very knowledgeable, and they won’t try to rip you off” – Caleb Teeters
“Keith saved me a lot of money by replacing the rods in my water heater instead of replacing the entire unit.” – Pete

However, there are a few negative sentiments highlighted:
“Horrific experience. Will never receive another dime from me.” – Maryam Beig
“I called three times Monday with no answer. Had to call somebody else.” – Chuck Finley

Review Summary:
Positive Sentiments: High-quality service, professional staff, prompt responses, knowledgeable technicians, good value.
Negative Sentiments: Instances of poor communication and dissatisfaction regarding service timeliness.

Additional Ratings:
BirdEye: 4.4 stars based on 19 reviews, indicating a generally reliable service with some concerns raised by individual customers.
Total Lead Smart Rating: 7.5

Conclusion:
Wilson Plumbing stands out as a reliable choice for plumbing services in Rome, GA, recognized for its professional and efficient team. Despite some isolated complaints about communication and service issues, the overall sentiment from customers is positive, making it a service worth considering for plumbing needs.