Overview:
Pipe Surgeons is a plumbing company located in Port St. Lucie, FL, specializing in trenchless pipe lining and sewer repair services. They provide a range of plumbing solutions designed to address various pipe issues without the need for invasive procedures.
Services Provided:
– Trenchless pipe lining
– Sewer repair
– Pipe inspection
– Clog removal
– Emergency plumbing services
– Non-invasive plumbing solutions
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (888) 776-9573
Website: https://pipesurgeons.com/services/
Customer Reviews and Sentiment:
Pipe Surgeons has garnered a mixed but generally positive reputation based on 42 reviews.
Google Reviews: 4.3 stars based on 42 reviews.
Positive feedback emphasizes the professionalism, promptness, and quality of work provided by their team, particularly the technicians Junior and Josh. Customers frequently mention their thoroughness, honesty, and the minimal disruption caused during repairs.
Examples of positive reviews include:
“Junior and Josh did a great job. They were professional and the work they performed was amazing.” – Nathalie Colina
“Very quick to respond to my concerns, extremely informative, professional & kept my yard as clean as it was when they arrived.” – Deana Bolley
“They explained the background of the company, the technology they use… I’m a firm believer in ‘non-invasive’ procedures.” – Brooke Martisse
However, there are notable complaints regarding high quotes for services and perceived lack of transparency.
The complaint highlighted issues with pricing practices and customer service, implying a pressure to accept costly services without adequate assessment.
Review Summary:
Positive Sentiments: Professionalism, prompt service, knowledgeable staff, thorough assessments, and quality work.
Negative Sentiments: High service quotes without proper assessments, instances of poor customer interaction, and inconsistencies regarding company reputation based on individual experiences.
Additional Ratings:
BirdEye: 4.3 stars based on 42 reviews, reflecting a generally positive customer experience with some service-related concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints regarding pricing practices and customer service.
Total Lead Smart Rating: 7.0
Conclusion:
Pipe Surgeons presents a reliable option for plumbing services in Port St. Lucie, FL, particularly due to their expertise in trenchless technologies and strong technician performance. Nevertheless, potential customers should exercise caution, considering the mixed reviews and some reports of high service costs and customer service variability.
Member Since August 2024
Listing Id 377670