Always Plumbing in Niceville, Florida 32578

Always Plumbing

110 Palm Blvd N, Niceville, FL 32578

3.7 (3 reviews)

Overview:
Always Plumbing is a plumbing service provider located in Niceville, Florida. The company specializes in various plumbing tasks, aiming to assist both emergency situations and standard plumbing needs.

Services Provided:
– Emergency plumbing services
– Residential plumbing
– Plumbing advice and consultation

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (850) 897-2388

Customer Reviews and Sentiment:
Always Plumbing has received mixed reviews across various platforms:
Google Reviews: 3.7 stars based on 3 reviews.

Positive feedback emphasizes the quick response time and helpful customer service, with one customer stating they were “extremely helpful” and recommended the service.

Examples of positive reviews include:
“They were quick to respond and were extremely helpful. Great customer service. Highly recommended.” – Kyle
“They did our complete house from the ground up plumbing… Would hire them again.” – David Larrimore

On the negative side, one reviewer expressed significant dissatisfaction regarding the company’s emergency response, highlighting a lack of urgency during a critical plumbing emergency.

Negative review example:
“Bottom line up front: don’t call these folks if you have an active emergency… they will not be helping me and that I need to call someone else.” – Brit Mec

Review Summary:
Positive Sentiments: Quick response time, helpful customer service, and quality plumbing work.
Negative Sentiments: Poor handling of emergency situations, lack of communication under pressure.

Additional Ratings:
BirdEye: N/A (less than 10 reviews)
Better Business Bureau (BBB): N/A

Total Lead Smart Rating: 5.5

Conclusion:
Always Plumbing offers essential plumbing services in Niceville, FL. While praised for their quick response and quality work, potential clients should consider the mixed reviews, particularly concerning emergency response situations, before making a decision.

Member Since August 2024

Listing Id 373086

Contact Info

110 Palm Blvd N, Niceville, FL 32578
(850) 897-2388
Lead Smart Rating :
5.5/10.0

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Listing location

110 Palm Blvd N, Niceville, FL 32578

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Reviews

Kyle

2 years ago

They were quick to respond and were extremely helpful. Great customer service. Highly recommended.

Brit Mec

4 years ago

Bottom line up front: don’t call these folks if you have an active emergency; if you do, be very, very, patient with the receptionists. Our home was actively flooding from a burst pipe, and I called to ask if they had an emergency service to come out immediately to turn off our water. The receptionist answered that it depended on availability, but that she needed to get some information first. I was staring at the water gushing out of my wall (/panicking) and needed a quick yes/no, so that I could call someone else if they couldn’t immediately get to my house. The receptionist starts slowly asking me for my name, phone number, and address (all routine questions), but when she followed up with, “Now how do you spell that first name?” I lost my marbles and asked why that mattered, and whether or not they could get someone to my house NOW. She let me know they would not be helping me and that I need to call someone else. In the haste of trying to call someone else, I accidentally called this same company, got another receptionist (who I was more patient with, and who advised me to stop crying), who- after I provided all information- told me I had already called there and needed to call someone else. She then hung up on me. I understand their annoyance at my impatience, but these are not the folks to call for an emergency situation, nor would I call them for anything else.

David Larrimore

5 years ago

They did our complete house from the ground up plumbing, and we love it. All during the process asked and gave good advice. Would hire them again.