O’Connor’s Plumbing and Septic Services in Jacksonville-FL, Florida 32254

O’Connor’s Plumbing and Septic Services

530 Ellis Rd S, Jacksonville, FL 32254

4.4 (43 reviews)

Overview:
O’Connor’s Plumbing and Septic Services is a plumbing company located in Jacksonville, FL, specializing in septic services, drain cleaning, and various plumbing repairs. With a commitment to customer convenience, they aim to provide quality services to local residents.

Services Provided:
– Septic tank pumping
– Drain cleaning
– Plumbing repairs
– Installation of kitchen and bathroom fixtures

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (904) 767-4059
Website: http://www.oconnorsplumbingfl.com/

Customer Reviews and Sentiment:
O’Connor’s Plumbing and Septic Services has received mixed reviews across different platforms:

Google Reviews: 4.4 stars based on 43 reviews.

Positive feedback emphasizes the company’s quick response, quality service, and reasonable pricing. Some customers have noted their satisfaction with specific jobs, such as septic pumping and plumbing repairs.

Examples of positive reviews include:
“Always great service and reasonable prices.” – Monica Clary
“These guys came out quick and did a superior job.” – Billy Jefferson IV
“Edward was very helpful with septic pump out.” – Maung Thang

Negative reviews highlight issues such as poor communication, unprofessional behavior, and unsatisfactory service completion. Customers expressed frustration over incomplete services and perceived rudeness from staff.

Examples of negative reviews include:
“DO NOT TRUST THIS COMPANY… Really is this a professional???” – Arlene Stephens
“Charged an elderly woman… the service was never done.” – Anthony Sechrist
“Very UNPROFESSIONAL… spend your money elsewhere.” – Julian Torres Rosario

Review Summary:
Positive Sentiments: Quick response, quality service, reasonable pricing, helpful staff.
Negative Sentiments: Poor communication, unprofessional behavior, and issues with service fulfillment.

Additional Ratings:
BirdEye: 4.4 stars based on 43 reviews, reflecting a similar trend of customer satisfaction with significant unresolved complaints.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of F, with multiple complaints regarding service issues over the past three years.
Total Lead Smart Rating: 4.3

Conclusion:
O’Connor’s Plumbing and Septic Services presents a mixed picture as a plumbing option in Jacksonville, FL. While there are commendable aspects to their service, including promptness and affordability, potential customers should remain cautious due to frequent complaints and reports of unprofessional conduct.

Member Since August 2024

Listing Id 362258

Contact Info

530 Ellis Rd S, Jacksonville, FL 32254
(904) 767-4059
Lead Smart Rating :
4.3/10.0

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Listing location

530 Ellis Rd S, Jacksonville, FL 32254

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Reviews

Emma Rodriguez

2 weeks ago

My mom loved this service

Hayden Griffin

2 months ago

I did not use this company, I called in for a quote, and they gave me the price over the phone, when I said that’s pretty expensive, no thank you.. they hung up immediately… rude and unprofessional…

Monica Clary

2 months ago

I’ve hired these guys a bunch of times – from fixing bathroom fixtures to cleaning drains to installing new kitchen equipment. Always great service and reasonable prices.

Arlene Stephens

2 months ago

DO NOT TRUST THIS COMPANY. I PAID THEM 400 dollars to drain the septic tank in and they did not do.it!!!!! In 2 Weeks I had to call another company and another 500 dollars to do it. I only did it because I didn’t have enough money. So now I’ve had to pay double!!!! I’m a senior on a limited income. So I had to borrow the second charge. Also when called on about this issue the owner used the F word several times. Really is this a professional??? Be aware you’ve been warned about these people!!! Good luck folks.

Anthony Sechrist

3 months ago

Would give zero stars if allowed , charged a elderly woman on disability $400 to pump a septic tank that was never done and the so called “manager” wants to argue that the service was done have pictures he sent accusing me of wanting a free service no make it right by the customer and pump the tank out stop with excuses and stop ripping off customers bad way of business. Then after calling me back an hour so later he’s cussing me out . .just do your job so third parties don’t have to be involved

Billy Jefferson IV

4 months ago

These guys came out quick and did a superior job. Seriously. I’ve had this house for 20+ years on the westside and the city is never going to run sewage out here, so we have to get our tank serviced. Over the past 2 decades I’ve not been this impressed with service. Great company.

George Calvert

4 months ago

Oconnor Plumbing and Septic attempted to replace my septic drain field several times without success. After 2+months and $10,000 later the drain field still leaks and has fallen in. After I had sod installed. My choices are limited. Every option is going to cost more. Not pleased. People are nice but that does not fix my problem.

Julian Torres Rosario

4 months ago

Very UNPROFESSIONAL I was texted by a rep with an attitude problem I asked for a breakdown of services and got an attitude I asked for a proposal to be emailed over and got an attitude SPEND YOUR MONEY ELSEWHERE

Vayda Randolph

5 months ago

Failed to communicate about providing services.

Maung Thang

9 months ago

Edward was very helpful with septic pump out. And also helpful with solving plumbing issues.