Crosby Plumbing Haines City & Surrounding Areas in Haines City, Florida 33844

Crosby Plumbing Haines City & Surrounding Areas

116 B St, Haines City, FL 33844

4.1 (14 reviews)

Overview:
Crosby Plumbing, located in Haines City, FL, offers a range of plumbing services to the Haines City area and its surroundings. The company is known for its dedicated staff and aims to provide professional solutions to plumbing problems.

Services Provided:
– General plumbing repair and maintenance
– Faucet repair and installation
– Water heater inspection and repair
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (863) 419-0993
Website: https://www.crosbyplumbingflorida.com/?utm_source=gbp&utm_medium=organic&utm_campaign=GoogleBusinessProfile

Customer Reviews and Sentiment:
Crosby Plumbing has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 14 reviews.

Positive feedback highlights the company’s professionalism, knowledge, and prompt service. Customers have praised the technicians for being courteous and efficient.

Examples of positive reviews include:
“Donnie was very nice and professional… Great service!” – Ren Bee
“This company is very knowledgeable and very dependable!” – Nel Cole
“Very honest and professional staff. Prices are affordable compare with other plumbing companies.” – Elisa Galecio

However, there are notable negative experiences regarding customer service and professionalism.
The complaints primarily focused on rude interactions with office staff and unprofessional comments made by technicians.

Examples of negative reviews include:
“He told both of my daughters… unprofessional.” – ANGELA ROPER
“She was abrupt, rude and nasty to me… wouldn’t recommend a company who employs anyone who is rude.” – Anisha Everett

Review Summary:
Positive Sentiments: Professional and courteous staff, prompt service, knowledgeable technicians, fair pricing.
Negative Sentiments: Issues with customer service, unprofessional comments, lack of proper communication.

Additional Ratings:
BirdEye: 4.1 stars based on 14 reviews, indicating similar customer sentiments with a balance of praises and complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a rating of NR (No Rating) as there have been no reported complaints in recent years.

Total Lead Smart Rating: 6.5

Conclusion:
Crosby Plumbing in Haines City, FL, showcases a combination of reliable plumbing services and a staff that is praised for its professionalism and efficiency. However, potential customers should be cautious of the mixed reviews, particularly regarding customer service experiences, before making a decision.

Member Since August 2024

Listing Id 359146

Contact Info

116 B St, Haines City, FL 33844
(863) 419-0993
Lead Smart Rating :
6.5/10.0

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Listing location

116 B St, Haines City, FL 33844

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Reviews

Ren Bee

4 days ago

Donnie was very nice and professional. He was on time. He even fixed my faucet. Great service!

Wayne Barnum

2 weeks ago

Awesome.Have used them a few times.Always prompt and very cordial and fixes the issue everytime.

ANGELA ROPER

3 weeks ago

I have used Crosby Plumbing for years. But after our last encounter, I will no longer use Donnie. He told both of my daughters on two separate occasions that I’m mean. This is stemming from Mr. Crosby wanting to use the wrong handle on my bathroom sink. I had to argue with him to have it done right. I have had him out to my home twice since then and both times he made the mean comments. It is completely unprofessional.

Anisha Everett

a month ago

Weird interaction! I called this company to get a plumber for a slow leak in my home and the lady was abrupt, rude and nasty to me just because. As I explained the problem and asked for an appointment, she told me she had Monday available, I said okay I’ll take it. As I proceeded to make the appointment she told me that she wouldn’t make the appointment because she felt like I would call another plumber and set two appointments. What?! Why would anyone do that?? She told me she refuse to serve me and hung up. I called back and left a message stating that wasn’t my intent and I really just needed a plumber but she didn’t call back. Maybe this company only serve certain people, I’m not sure. Ileft a nice informative message, in case there was a misunderstanding but no response. But I really wouldn’t recommend a company who employs anyone who is rude, abrasive and can’t hear. Update . . . From the response of my review, clearly something unhealthy (anger) is associated with this company. I thought my voicemail cleared the air and fixed any communication discrepancies. God is so good, a company who read my review and was quick to help, they fixed the problem the same day!!! Thank you Crosby Plumbing for refusing service to me and my husband who’s retired military, God sent a angel instead!!!!

Nel Cole

2 months ago

This company is very knowledgeable and very dependable! Excellent plumber and will use again! A definite call again if needed, thank you Donnie.

Brian Wiepert

10 months ago

I really just wanted a good inspection of my plumbing. Very helpful when I had questions. 160 dollars, he inspected my plumbing and water heater. repaired a small leaking valve.

Elisa Galecio

11 months ago

Very honest and professional staff. Prices are affordable compare with other plumbing companies. Service is great will definitely recommend.

Alicia Moore

a year ago

My parter & I were very pleased with Donnie’s knowledge and the ability to fix the issue so swiftly. Great company all the way around 👍

Mrs Jefferson

a year ago

Honest and very dependable, I will definitely be calling them again.

Joe Cruz

a year ago

Donnie was very professional and knowledgeable. His communication was also top notch. The problem was identified & solved almost immediately. I would recommend Crosby Plumbing to my friends and family and I would definitely rehire.